Customer Success Specialist - Work From Home

Job Description:

Sunway Group is seeking a part-time Customer Success Specialist to work from home in George Town, Penang, MY. As an Associate Level position, the ideal candidate will have at least 3 years of experience in customer success or a related field. We are looking for a resourceful and driven individual with strong research and leadership skills.

Responsibilities:
1. Build and maintain strong relationships with customers to ensure their success with our products or services.
2. Provide timely and accurate responses to customer inquiries and issues.
3. Collaborate with internal teams to address customer needs and improve overall customer experience.
4. Analyze customer data to identify trends and opportunities for improvement.
5. Develop and implement customer success strategies to drive retention and growth.
6. Conduct regular check-ins with customers to gather feedback and address any concerns.
7. Monitor customer satisfaction metrics and take proactive steps to address any issues.

Requirements:
1. Bachelor's degree in Business Administration, Marketing, or a related field.
2. 3+ years of experience in customer success or a similar role.
3. Excellent communication and interpersonal skills.
4. Strong problem-solving abilities and attention to detail.
5. Ability to work independently and prioritize tasks effectively.
6. Proficiency in CRM software and Microsoft Office Suite.
7. Experience working remotely is a plus.

Benefits:
1. Medical coverage
2. Free accommodation
3. Visa sponsorship

Working Environment:
Join our team and achieve success in a high-energy workplace focused on delivering impactful results. We value collaboration, innovation, and continuous improvement.

Deadline to Apply: September 2, 2024

Equal Opportunity Statement:
Sunway Group is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.