**Job Title**: Customer Support Assistant - Work from Home
**Company**: IHH Healthcare Berhad
**Location**: George Town, Penang, MY
**Job Type**: Part-Time
**Seniority**: Associate Level
**Years of Experience**: 2
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**Job Description**:
IHH Healthcare Berhad is seeking a dedicated and motivated Customer Support Assistant to join our dynamic team on a part-time basis. In this role, you will serve as the first point of contact for our customers, providing exceptional support and guidance through various communication channels. This position is remote, offering a flexible work environment that allows for both personal and professional growth.
**Key Responsibilities**:
1. **Customer Interaction**:
- Respond promptly to customer inquiries via phone, email, and chat.
- Listen actively to customer concerns and provide accurate information and solutions.
- Maintain a friendly and professional demeanor while addressing customer issues.
2. **Issue Resolution**:
- Identify and troubleshoot customer issues, facilitating resolution in a timely manner.
- Escalate complex issues to the appropriate departments and ensure follow-through until resolution.
3. **Documentation and Reporting**:
- Record customer interactions and maintain accurate records in the CRM system.
- Generate reports on customer feedback, common issues, and service-related metrics.
- Contribute to the development of FAQs and knowledge base articles for improved self-service options.
4. **Collaboration**:
- Work closely with the marketing and operations teams to ensure customer feedback is integrated into process improvements.
- Collaborate with team members to share insights and strategies for enhancing customer satisfaction.
5. **Customer Education**:
- Provide guidance to customers on product features and company policies.
- Encourage customers to utilize available resources and services for a better experience.
6. **Time Management**:
- Manage individual workload effectively to meet targets and deadlines.
- Prioritize tasks based on customer needs and company priorities.
7. **Adherence to Company Policies**:
- Follow all company protocols and guidelines to ensure compliance and quality service.
**Requirements**:
- **Education**: High school diploma or equivalent; a degree in a relevant field is a plus.
- **Experience**: A minimum of 2 years of experience in customer service or support roles.
- **Technical Skills**: Proficiency in Microsoft Office Suite, CRM systems, and customer support tools. Familiarity with healthcare-related services is an advantage.
**Personality Traits**:
- Hardworking: Demonstrated commitment to delivering quality service and exceeding customer expectations.
- Resilient: Ability to remain calm and composed in high-pressure situations while maintaining a positive attitude.
**Soft Skills**:
- **Time Management**: Ability to prioritize tasks effectively and manage time in a remote work environment.
- **Persuasion**: Skilled at effectively communicating solutions and encouraging customers to take recommended actions.
**Benefits**:
- Competitive retirement plan to ensure your financial future.
- Paid overtime to compensate for additional hours worked beyond regular schedules.
- Provision of company equipment necessary for job performance, including computers and software.
**Working Environment**:
At IHH Healthcare Berhad, we pride ourselves on providing a supportive and empowering work environment. We offer numerous opportunities for unlimited personal and professional growth, encouraging our team members to develop their skills and careers while contributing to our mission of delivering top-notch healthcare services.
**Deadline to Apply**: ********
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**Equal Opportunity Statement**:
IHH Healthcare Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, sexual orientation, religion, age, or disability.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
