**Job Title:** Customer Support Associate
**Company:** MISC Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority Level:** Associate Level
**Years of Experience Required:** 2
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### Job Description
MISC Berhad is seeking a dedicated and enthusiastic **Customer Support Associate** to join our dynamic team in George Town, Penang. This part-time position offers the opportunity to work within an entrepreneurial atmosphere where innovation and excellence are at the forefront of our operations. As a Customer Support Associate, you will play a crucial role in creating a positive customer experience by addressing inquiries, resolving issues, and providing support to our customers.
### Key Responsibilities
- **Customer Interaction:** Serve as the primary point of contact for customers via phone, email, and chat, ensuring all inquiries are handled in a timely and professional manner.
- **Issue Resolution:** Identify and resolve customer problems by investigating and troubleshooting issues. Act as an advocate for the customer while effectively managing expectations.
- **Product Knowledge:** Maintain an in-depth understanding of MISC Berhad's products and services to provide accurate information and assistance to customers.
- **Documentation:** Accurately record customer interactions and maintain detailed notes in our customer relationship management (CRM) system.
- **Feedback Handling:** Gather and document customer feedback, providing insights to management that will help improve service and product offerings.
- **Collaboration:** Work closely with other departments, including sales and technical support, to facilitate seamless communication and ensure customer satisfaction.
- **Process Improvement:** Contribute ideas for improving customer service policies and procedures, promoting a culture of continuous improvement.
- **Training & Development:** Participate in training sessions to stay informed about product updates, service improvements, and industry trends.
- **Performance Metrics:** Meet and exceed key performance indicators (KPIs) related to response time, resolution rates, and customer satisfaction scores.
- **Adaptability:** Quickly adapt to changes in processes, systems, and customer needs to maintain a high level of service.
### Requirements
**Education & Experience:**
- Minimum 2 years of experience in a customer support role or similar position.
- High school diploma or equivalent; higher education preferred.
**Technical Skills:**
- Proficiency in using customer support software and CRM systems.
- Strong computer skills, including knowledge of Microsoft Office Suite.
**Personality Traits:**
- Energetic: Demonstrate enthusiasm and a positive attitude while interacting with customers.
- Adaptable: Ability to thrive in a fast-paced environment and quickly adjust to changing circumstances and customer needs.
**Soft Skills:**
- Strategic Planning: Ability to think critically and develop solutions to improve customer experience based on feedback and interactions.
- Leadership: Serve as a customer service ambassador, inspiring other team members through support and guidance.
### Benefits
- **Life Insurance:** Comprehensive coverage to ensure peace of mind for you and your family.
- **Parental Leave:** Generous leave policy supporting work-life balance.
- **Profit Sharing:** Opportunity to partake in profit-sharing programs, benefiting from the company's success.
### Working Environment
At MISC Berhad, we cultivate an entrepreneurial atmosphere, fostering creativity and innovation even within our established organization. We value proactive thinking and encourage our team members to take ownership of their roles, contributing positively to our collaborative working environment.
### Application Deadline
Interested candidates are encouraged to submit their applications by **October 31, 2024**.
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**Equal Opportunity Statement:**
MISC Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.