Customer Support Specialist, Malay and Mandarin SpeakingWe are looking for an exceptional Customer Support Specialist to join our fast-growing Support team working across our ride-hailing business.
The position would be based from our office in Kuala Lumpur, Malaysia.
Location:Kuala Lumpur, Malaysia
About usWith over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa.
Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.
About the roleAs a Customer Support Specialist, you will work in a young and energetic team.
You'll have the environment and opportunities to help us improve our processes and create the best customer experience.
What you can expectMain tasks and responsibilities:
Relying on Bolt's best practices as well as your common sense
Working on issues in Malay, Mandarin, and English
Working on other projects aimed at improving our processes and customer experience
What we expectAbout you:
You are fluent in Malay, Mandarin, and English, both written and spoken
You have a positive and hard-working attitude
You pay attention to details
You are willing to work daytime and evening shifts
You are willing to work (some) weekends
Experience is great, but what we really look for is drive, intelligence, and integrity.
So even if you don't tick every box, please consider applying if you feel you're the kind of person described above!
Become part of our Customer Support teamOur Support teams are essential in improving our offers as we communicate with customers and collect feedback.
We're responsible for answering customer questions, finding solutions, and ensuring customers have a positive Bolt experience.
Apply now and join us to make cities for people, not cars.
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