Exciting Opportunity: Join Our Team as a Customer Service Representative in the Thriving Blockchain Industry!
Are you passionate about cutting-edge technology and eager to be part of a dynamic team in the ever-evolving blockchain sector?
Look no further!
We're seeking a skilled and dedicated Customer Service Representative to join our fast-paced environment.
Job Responsibilities:Blockchain Mastery:Dive deep into the fascinating world of blockchain technology, gaining a comprehensive understanding to expertly respond to customer inquiries via phone calls, emails, and online chat tools.
Proactive Issue Resolution:Be the hero our users need!
Timely handle and provide insightful feedback on user issues, ensuring a seamless experience.
Release notifications with finesse and efficiency.
Community Engagement:Take charge of maintaining and tracking issues within the overseas Telegram community, fostering a positive and supportive environment for our global users.
Data Wizardry:Harness the power of data!
Regularly compile and analyze user information, building a robust customer database.
Efficiently manage and maintain customer categorization for enhanced service.
Team Collaboration:Be the linchpin of our success!
Assist in coordinating work requirements with other departments, ensuring smooth cross-functional collaboration.
Qualifications:Education:Hold a Bachelor's degree or above, preferably in a relevant field.
Experience:Showcase your extensive customer service expertise.
Language Proficiency:Exhibit excellent proficiency in both Chinese and English, enabling effective communication with our diverse overseas user base.
Industry Knowledge:Bring familiarity with product structures and a keen understanding of related industry trends.
Attributes:Responsibility:Demonstrate a strong sense of responsibility in every task undertaken.
Team Spirit:Embrace a collaborative team spirit, contributing to a positive and motivated work environment.
Communication Skills:Possess excellent communication and coordination skills.
Pressure Handling:Exhibit the ability to thrive under pressure, ensuring top-notch performance in challenging situations.
Salary and Benefits:Work-Life Balance: Enjoy a shift schedule, working five days a week with two well-deserved days off.
Embark on a fulfilling career journey with us, where innovation meets exceptional service.
Apply now and become an integral part of our dynamic team at the forefront of the blockchain revolution!#J-18808-Ljbffr