Orius Digital is looking for a second in command, Operation & Delivery Director to help our growing startup agency. Overseeing delivery & internal operations for our key offerings such as eCommerce, UI UX Design, website builds & digital marketing for our impressive client portfolio as we build our growth program.
Previous types of work experience that would suit the role include agency-side Senior project managers/directors, product owners, digital project managers/directors, digital marketing managers, operation managers, and similar roles. (Must be an operational role)
The Role Experience & Skills Team management of a creative, marketing, and technology agency Experience w/ contracts, budgets, timelines, resources, and staffing Identifying ways to improve systems and process Work with PM in managing developer and designer resources, both internal and freelancers Work well with people and understand how to make their jobs easier Negotiating and/or dealing with client requests Timeline management Passion for, and understanding of eCommerce, Mobile, CX, Design & Technology Project management capabilities What You'll Do Work directly with account managers/project managers and MD to oversee agency operations Turn the agency's business strategy into reality Increase profit margins agency-wide Manage the details of internal processes Lead special projects to expand the agency's services Improve agency profitability through resource management, budgeting, and streamlining systems Identify when to hire freelancers, contractors, or new team members Collaborate with MD & project managers to improve agency operations Oversee and work alongside project managers to plan resources and utilization of staff Manage / document processes and hold team members, including the CEO, accountable Assist with project scope creation and creating estimates Helping with contracts and SOWs to clients Work with the bookkeeper to ensure invoices are paid Oversee time tracking and reporting for all team members Track project profitability. Create reports and present problems/solutions to the MD Track project milestones and deadlines for key accounts Identify problems with the agency and ideas on how to fix them Engage with clients to ensure they are happy with our services Engage with employees to ensure they are happy with their jobs Oversee our relationships with partner companies Train Project Managers Requirements We are looking for team members to contribute, improve, and optimize our process, as well as bring new ideas and strategies to client projects. At least 4+ years of agency or client service experience Operations or team management experience is a MUST E-commerce and/or web development experience preferred Know how to "talk the talk" with designers and developers. Exceptional communication or organizational skills Proficient in Google Apps, Slack, and other project management tools(Clickup) Competitive Salary based on experience & knowledge Remote Working (Hybrid) Macbook Pro Medical/Vision/Dental/Insurance Benefits Grow with a team and take ownership of this role. #J-18808-Ljbffr
