**Responsibilities**:- Setting goals, developing and driving strategic and operational plans based on trend analysis and local market knowledge to ensure effective execution- Manages the team with integrity, honesty, and knowledge that promotes the culture, values, and mission of ZUS Coffee- Drives the engagement, development, and performance of all team members- Demonstrates a calm demeanor during tough periods or unusual events and manages smooth transitions thereafter to keep the stores operating to standard and to set positive examples for the store teams- Demonstrates ingenuity and creativity in accomplishing goals when resources are limited or unavailable; can execute a plan without relying on a defined process- Sets clear expectations, delegates and communicates key responsibilities and practices to team members to ensure smooth flow of operations- Constantly reviews store environment to identify problems, concerns, and opportunities for improvement- Monitors and manages store staffing levels- Utilizes management information tools and analyzes financial reports to identify and address trends and issues in-store performance- Ensures compliance with applicable federal, state, and local laws and regulations- Develops risk management framework, service recovery framework, policy, process and establishes financial budgets and plans- Develops and maintains business continuity strategies, policies, and guidelines- Facilitates the innovation process within the organization and fosters business relationships and organizational diversity- Manages compliance with food and beverage hygiene policies and procedures**Requirements**:- At least 5 years of progressive working experience preferably in the F&B industry or similar role in a complex environment- Experience supervising others- Excellent presentation, communication, problem-solving, interpersonal, and leadership skills- A valuable Team Player and Critical Thinker- Good organizational and time-management skills- Computer literate with good command of both written and spoken English and Malay- Pleasant personality, independent, hardworking, and energetic person- Willing to work during weekends and public holidays- Confident, proactive, able to work under pressure and meet tight deadlines- Possess own transport and willing to travel**Job Types**: Full-time, Permanent**Salary**: RM5,000.00 - RM5,500.00 per monthAbility to commute/relocate:- Kota Bharu: Reliably commute or planning to relocate before starting work (required)Willingness to travel:- 75% (preferred)
