Executive, Customer Relations Management (URGENT - 1 YEAR CONTRACT)We are looking for a friendly and professionalCustomer Relations Executiveto build strong relationships with our customers. Your role will be to handle customer feedback, questions, and concerns while working with other teams to ensure customer satisfaction. You'll help make sure customers have the best experience possible, which helps our company grow.
Responsibilities:
Handle customer questions, complaints, and requests, including issues with property handovers and defect complaints.
Work with other departments to improve the customer experience through retention programs.
Make sure customer complaints and inquiries are tracked and followed up on, aiming to resolve them quickly.
Attend weekly meetings with site teams to ensure defect management is running smoothly.
Carry out customer satisfaction surveys during handover processes.
Work with authorities and internal departments to resolve customer complaints.
Participate in customer relations programs to boost property value and company image.
Ensure all activities follow company policies and procedures.
Take on any other duties as assigned by management.
Skills and Qualifications:
Strong communication skills: clear, concise, and friendly.
Positive and professional attitude.
Familiarity with Microsoft Office.
Ability to work well in a team and multitask effectively.
Strong sense of urgency and ownership.
Professional appearance with a pleasant demeanor while on duty.
Requirements:
Diploma in Sales & Marketing, Property Development, Real Estate Management, or a related field.
Experience in the property industry is a plus.
Friendly, attentive, and confident when handling customer inquiries or difficult situations.
Fluent in both Bahasa Malaysia and English. Knowing other languages is a bonus.
Able to commit to a 1 (one) year contract.#J-18808-Ljbffr