About UsAt Teleport, we're the #1 logistics service provider in ASEAN, and we're all about making logistics simple, human, and quick, shaking up the industry across Southeast Asia.
Our mission?
To move things across Southeast Asia better than anyone else.
We are driven by our values:Move with urgency —because time is crucial;Aim to pioneer —constantly innovating to stay ahead;Do it with intent —delivering with purpose and precision; andKeep it real —maintaining authenticity and transparency in all we do.
Learn more about #Teleport by checking out the link herehttps://www.teleport.it/
As a Customer Success Coordinator, you will be responsible for managing and coordinating cargo bookings, ensuring efficient and effective handling of shipment requests, and providing exceptional customer service to clients.
This role also involves liaising with various customers and departments, handling documentation, and ensuring compliance with industry regulations.
Key Notes:This role will be based in Malaysia, working in Wisma Tune, Teleport's Office to support Singapore.
Public holidays will be based on Singapore public holidays.
You will be receiving off-in-lieu/shift allowance for days you are working on Public holidays.
Irregular working hours with potential for overtime during peak periods or urgent shipments.
SALARY RANGE: RM 3000 - RM3500
A DAY IN A LIFEAs a start-up, you can expect your days to be pretty varied.
Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities.
That said, the bulk of your working hours should involve you having to:
Handle incoming booking requests from clients via phone, email, and online platforms
Confirm bookings, schedule shipments, and ensure accurate data entry into the booking system
Coordinate with the operations team to ensure availability of cargo space and timely transportation
Provide courteous service to clients, addressing inquiries, and guidance on shipment options
Maintain strong relationships with clients, understanding their needs and ensuring their satisfaction
Liaise with departments, such as operations, finance, and customer service, to ensure seamless handling
Review and follow up on invoicing, payment and billing queries
Identify and resolve any issues or discrepancies related to bookings, documentation, or shipment schedules
Proactively address potential delays or challenges, ensuring timely and efficient cargo delivery
Prepare and verify all necessary documentation for cargo shipments, including bills of lading, shipping instructions, and customs declarations.
Ensure compliance with international shipping regulations, company policies, and industry standards
RequirementsThese are minimum-requirement skills and a 'must-have' for the role:
Strong organizational and multitasking abilities
Excellent communication and customer service skills
Proficiency in Google Suite and experience with booking or logistics software
Attention to detail and accuracy in data entry and documentation
Multilingual abilities - having English, Bahasa Malaysia, Chinese (write and read)
Experience in a fast growing start-up
Understanding of international shipping regulations and documentation requirements
Familiarity with cargo booking procedures and transportation logistics
Degrees qualification not necessary, at least 2 years or more experience in logistics, shipping or cargo industry
BenefitsAt Teleport, we're all about creating a diverse and inclusive team where everyone feels valued.
We believe that different perspectives make us stronger and help us do logistics better across Southeast Asia.
We welcome people from all walks of life and celebrate what makes each of us unique.
If you're passionate about making a difference, we'd love to hear from you!#J-18808-Ljbffr