Executive – Meetings, Incentives, Conferences & Exhibitions (MICE)
Job Role & Purpose
TheExecutive – MICEat Holiday Tours is responsible for ensuring service to clients adheres to Holiday Tours procedures, client service level agreements, and policy.
Job Responsibilities
Support Sales to manage and prepare all aspects of travel operations including proposal, reservation, ticketing, travel coordination, and customer support.
Assist in organizing and controlling project activities to ensure workflow is on track and within budget.
Assist sales with flight booking for Group or FIT/reservation, hotel booking, preparation of costing and proposals, and other ground arrangements for corporate clients.
Issue and monitor invoicing, collect outstanding debts, and prepare refund requisitions for customers.
Assist project members with coordination of resources, equipment, and information.
Schedule tour guiding assignments.
Liaise with vendors and monitor adherence to service level standards.
Report on project progress.
Manage project-related paperwork ensuring all necessary materials are current, properly filed, and stored.
Communicate with clients to identify and define project requirements, scope, and objectives.
Lead tours both overseas and locally.
Safeguard and not disclose customer (personal and organization) details and company confidential information.
Assist in Trade shows/Consumer shows when necessary (i.e., MAS Travel fair, MATTA, etc.).
Ensure billing and collection for outstanding invoices, with no credit given to customers, friends, or travel agents unless authorized (written) by Head of Department.
Adhere to all Standard Operating Procedures.
Perform any other duties at the discretion of the company.
Job Requirements
Diploma/Degree in Tourism & Hospitality Management, Business Administration, or a related field.
Experience in customer service and sales roles, with a track record of meeting or exceeding targets.
Exceptional interpersonal and communication skills, both written and verbal.
Willingness to travel as needed for client meetings and industry events.
Adherence to ethical standards and a commitment to upholding company values.
Job Competencies (Knowledge, Skills & Abilities)
Strong understanding and knowledge of customer travel, airlines, and company products.
Customer experience-driven individual.
Attention to detail, accuracy, and results-oriented in achieving KPIs and SLAs.
Growth mindset - positive, proactive, creative solutions, and continuous improvement.
Good interpersonal, communication, and presentation skills.
High level of stress tolerance and operational crisis management.
Strong leadership and ability to inspire others to success.
Excellence in manpower planning and optimal productivity management.
Passionate about travel and willing to travel.
Good command of MS Office, Sabre, Powersuite, and online bookings.
Benefits
High reputable travel agency.
Flexible staff benefits.
Cross-functional & high growth culture.
About Us
With an illustrious 49-year legacy of catering to the diverse needs of both business and leisure travelers, Holiday Tours has established itself as a leader in the travel industry.
We specialize in delivering tailored travel solutions across various segments through our key business units, including corporate travel, luxury and bespoke travel experiences, and MICE (Meetings, Incentives, Conferences, and Exhibitions) trips.
Today, Holiday Tours efficiently serves the travel needs of both local and global multinational companies, solidifying our position as a major corporate travel service provider.
Driven by our vision to become the premier experiential travel brand in Southeast Asia, we proudly introduced T'ROKA by Holiday Tours—our luxury travel brand.
T'ROKA distinguishes itself as a hotel-first luxury travel brand, capturing the essence of destinations through extraordinary experiences.
We are seeking talented individuals who embody a growth mindset, a passion for adding value to others, and the drive to build a high-performance, leadership-oriented culture.
If you resonate with our core values, we'd love to hear from you:
WOW– We deliver WOW in all we do.
CHANGE– We embrace CHANGE enthusiastically.
RELIABLE– We are RELIABLE and trustworthy.
GROW– We pursue GROWTH and learning.
If this opportunity excites you and you would like to discover more, we would love to meet with you.
At Holiday Tours & Travel, we are dedicated to creating meaningful and memorable experiences for both our clients and our employees.
Our dynamic work environment fosters innovation, creativity, and collaboration, ensuring every team member thrives.
As an equal opportunity employer, we celebrate diversity and are committed to building an inclusive, supportive workplace where everyone feels valued and empowered to succeed.#J-18808-Ljbffr