February 2024 Customer Service Reception PRO Course IntroductionAre you looking to equip your receptionists/front desk employees with premium customer service skills to take your business to the next level?
The February 2024 Customer Service Reception PRO course will equip your employees with premium skills to deliver consistent customer service across face-to-face, phone & email channels.
The course is specifically designed for employees who deal with customers in their day-to-day roles, including receptionists, office administration, front-of-house employees in medical/dental/veterinary practices, and so on.
The course is delivered over 3 x 3-hour sessions on different days (a total of 9 hours) to enable you to upskill your employees with minimal business impact.
Your employees will progressively learn, build, and apply new habits and skills that will transform their psychology and performance on how to handle customers, positively impacting your business like never before.
This isn't just a 'tick the box' course; it has been developed and refined over decades of training customer service staff in diverse roles and industries, and most importantly, it's designed to deliver immediate results.
Empower your employees with premium customer service skills that will deliver a host of business benefits, including higher customer satisfaction, fewer complaints, and more revenue driven by happy customers!
February 2024 Customer Service Reception PRO Course Fast FactsDesigned specifically for employees working in a receptionist role that greets customers, confirms appointments, handles general enquiries, etc.
3 x 3-Hour Sessions (9 hours in total) to spread out the learning and minimize business impacts.
The customer service skills & methodologies can be applied across any industry to improve customer service.
Public and private training options available, as well as online or onsite.
Deliveredliveby Australia's top Customer Service trainer, Simon Blair!
Who is this course suitable for?The February 2024 Customer Service Reception PRO course has been designed to help frontline employees working in a role that interacts with customers either in person (face-to-face), over the phone, or via email (and often all three!).
Typical roles suitable for this course include:
Medical Receptionists (Doctors clinics, Imaging, Hospitals, etc.).
Veterinary Receptionists.
Healthcare Receptionists (physiotherapists, Chiropractors, Myotherapists, Dieticians, etc.).
Office/administration employees that serve customers.
Personal Assistants.
Warehouse/logistics employees that handle customer walk-ins.
Session OverviewThe training consists of powerful demonstrations and practice in the premium behaviours with nine key modules:
The Psychology of Customer Service
How to Engage
How to Discover Customer Needs
How to Educate & Inform
How to Close
Dealing with Difficult Customers
Bringing it all together!
Email & Online Chat Best Practices
At the end of the course, trainees will be provided with a certificate of achievement and be empowered with new skills that will help them succeed in their role and improve the outcomes for your business.
Course DetailsThe February 2024 Customer Service Reception PRO course is delivered online via Zoom. Tickets can be purchased at the top of this page.
This course is also available for private delivery (just your employees) and can also be delivered as an onsite one-day course.
Session Dates:
Session 1:Wednesday, 21st February 2024, 13:00 to 16:00 AEDT (Melbourne, Australia)
Session 2:Friday, 23rd February 2024, 13:00 to 16:00 AEDT (Melbourne, Australia)
Session 3:Monday, 26th February 2024, 13:00 to 16:00 AEDT (Melbourne, Australia)
*We require at least three attendees for us to run the course and provide a quality training experience – in the event we do not meet this number, a full refund will be provided!
Pricing:The February 2024 Customer Service Reception PRO course is just$498 per employee ex GSTfor 3 x 3 hours (total of 9 hours) of live, facilitated learning with Australia's leading Customer Service trainer, Simon Blair.
Discounts:
Save 15%when booking forthree or more staffin the same transaction.
ACXPA Memberssave 25%on ALL CX Skills courses.
If you have questions about the February 2024 Customer Service Reception PRO course, want to train your whole workplace, or discuss a customised course, please contact us!#J-18808-Ljbffr