Company: Rosa Malacca Hotel Awards: Michelin Guide Rated, World Luxury Awards, BCI Awards, Star Property Awards, UK Property Awards Salary & Compensation: Base Salary: MYR 8,000Bonuses: Up to 3 months, performance-based, following KPIs.Additional Benefits: Officer cheque up to MYR 1,000 Key Responsibilities: Leadership : Lead Heads of Departments (HODs) and team members, ensuring alignment with the company's culture and values. All HODs have extensive experience working at Rosa Malacca since its opening.Guest Services : Work closely with the Guest Service Manager, a seasoned 50+ professional with deep cultural, guest, and staff understanding. With over 7+ years experience in Rosa Malacca.Duty Managers : Collaborate with two Duty Managers—one aged 50+ and another in their 30s, both with over 7 years of experience at Rosa Malacca.Finance & HR: Supervise the Accounts and HR Executives, each with over 5 years of experience at Rosa.Kitchen Management : Manage the Sous Chef, who has been with Rosa Malacca since its opening (7+ years).Ownership Transition: Partner with Ms. Ana and Mr. Kumar as they transition their roles, providing regular updates.Efficiency & Organization : Ensure efficient filing, work processes, and regular reporting.Proactive Work Style : Demonstrate initiative, avoid procrastination, and maintain a systematic work approach.Sales & Marketing : Support the team in social media and digital marketing efforts (Google My Business, TripAdvisor, Facebook, Instagram, WhatsApp, TikTok).AI & Digital Proficiency : Utilize AI tools and implement digital systems like task management apps, IDB, Codemax, and accounting systems.Multitasking : Capable of switching between various roles quickly.Daily Operations : Oversee daily hotel operations, including spot checks and direct communication with staff.Personality Fit : Must be humble, approachable, and respectful of the company culture.Cost-Conscious : Manage company finances and documents with discretion and responsibility.Entrepreneurial Mindset : Approach tasks with a focus on finance, people, and sales. Be responsible in both professional and personal life, including strong personal money management skills.Long-Term Commitment : Seeking a vibrant individual willing to commit long-term.Flexibility: Able to work long hours and passionate to work. Local Candidates: Malaccans are encouraged to apply.
Qualifications: • Education: A bachelor's degree is a minimum requirement, but dropouts are also encouraged to apply. Street smarts and real-world experience are highly valued.
• Experience: Proven managerial experience with a focus on revenue and sales. Hotel experience is not required, hospitality background is an advantage.
• Language Skills: Proficient in spoken English; written English can be supported by AI tools like ChatGPT.
• AI & Digital Skills: Strong knowledge of AI and digital technologies.
• Soft Skills: Excellent interpersonal communication, highly detail-oriented, and organized.
• Business Process Improvement: Ability to analyze and improve business processes.
• Team Leadership: A strong ability to adapt, understand, and work closely with the team. Teamwork mindset, not authority-driven leadership.
• Age: Candidates should be below 45 years old.
• Personality: Vibrant, adaptable, and people-oriented.
Company Information: Ownership: Husband and wife team, aged 39 years old.Mr. Kumar: MBA in Hospitality from Les Roches, Switzerland.Ms. Ana: General knowledge in AI, process management, accounting, branding, marketing, sales, F&B, and kitchen operations. She is people-focused and process-oriented.Company Culture & Core Principles: Connect before correcting, focus on the issue (not blame), no shame or blame culture, empathy in understanding others, collective problem-solving, accountability, and open communication.Flat Hierarchy: Strong collaborative environment.Owner Collaboration: Work closely with Ms. Ana, who values cost management, revenue, processes, and people.