Global Mobility Employee Support Specialist (Mandarin Speaker) - AssociateGlobal Mobility Employee Support Specialist (Mandarin Speaker) - AssociateGlobal Mobility Employee Support Specialist (Mandarin Speaker) - Associate
Job Title: AssociateCompany DescriptionVialto Partners is a market leader in global mobility services. Our purpose is to 'Connect the world'. We are unique and the only stand-alone global mobility business. This presents a rare opportunity for our clients, stakeholders and colleagues.Our teams help companies streamline and effectively manage their global mobility programs in a cost-efficient and compliant manner. Our services focus on providing cross-border compliance and risk assessment for tax, immigration, business travel, rewards and compensation, and remote work.Working at Vialto Partners is about getting the chance to be part of a global and dynamic team. Globally, Vialto Partners has over 6,500 staff worldwide and continues to grow. You will work with clients from a range of industries and different geographical locations. We believe in connecting the world and supporting our colleagues to do the same in their careers by undertaking assignments and opportunities globally that broaden their skills and ultimately benefit our clients.Vialto is unstoppable when we work together in a culture of belonging, where everyone can thrive. We encourage employees to bring their true selves and share their unique talents and expertise to positively impact the communities we serve.To learn more about what we do, tune in to our podcast On the Move to hear expert insights on issues affecting global mobility, and read about the latest news in the industry. You can also follow us on LinkedIn and Instagram.Job DescriptionThis position requires strong Mandarin language skills to effectively communicate with our clients and will provide support to our clients' mobile employees for queries related to their global move. The Employee Support Specialist will report to the Employee Support Supervisor and act as an extension of the client's global mobility team which has the responsibility of enabling employee mobility in support of the client's business worldwide. The Specialist will play a critical role in creating the intended employee experience for the mobile employees.The Employee Support Specialist will take calls from mobile employees answering questions or addressing any concerns they may have. Their duties include handling "Tier 1" emails, chats and calls from employees, listening to their needs or issues and providing helpful solutions to their problems and referring them to other team member specialists for more complex queries. The Specialist generally follows a script with prepared responses based on common questions and replies. After working closely with the employee to resolve their issues, the Specialist is responsible for keeping records of all emails, chats and calls.Responsibilities will include but are not limited to:• Assess employee queries and calls and provide accurate, satisfactory responsesto questions and concerns• Communicate effectively with Mandarin-speaking clients• Translate documents and communications from English to Mandarin and viceversa• Provide language support during meetings as needed• Triage complex queries to appropriate resource• Guide employees through troubleshooting, navigating tools and platformsavailable• Prepare detailed notes for all employee interactions• Provide high level of customer service to promote employee satisfaction• Collaborate with other Employee Support Specialists to improve customer service.QualificationsMinimum Degree Required: Any graduate or post graduate degreeRequired Fields of Study: Accounting, HR, Psychology, Business Administration or any related fieldMinimum Years of Experience: 0-3 years of experience in global mobilityCertification(s) Required: NilLanguage Proficiency:Fluent in both English and MandarinAdditional InformationLocation: Kuala Lumpur, Malaysia (Hybrid)We are an equal opportunity employer that does not discriminate on the basis of any legally protected status.Please note, AI is used as part of the application process.
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