Greeter / Hospitality Ambassador (Luxury Retail)Salary offered:RM3,000 - RM3,200 per month
Contract duration:12 months contract under PERSOLKELLY Malaysia (Project basis - can renew the contract)
Location:
The Gardens Mall, Kuala Lumpur
Working Hours:5 days work per week, 8 hours per day, schedule & shift subject to store requirement (Morning / Mid / Afternoon shift)
As an Ambassador of the Maison, he/she is responsible for welcoming and greeting clients.
He/she ensures a smooth flow of clients in the boutique and manages appointments and waiting time.
Responsibilities:
Client Welcoming
Upholds the brand image by maintaining a professional demeanor at all times.
Provides a consistent excellent client experience by offering the highest degree of courtesy and professionalism.
Welcomes and greets clients upon arrival in the boutique and/or boutique area.
Thanks clients upon departure.
Waiting Time Management
Informs clients about the approximate waiting time, or, when applicable, manages the waiting time using the available tool/application.
Allocates clients to an available Sales Associate using the available tool/application.
Provides information on stock (availability, pricing) and storytelling about the Maison and the boutique.
With client's consent, collects client data as a first phase discovery.
Makes a boutique discovery for all clients that wish to when circumstances permit.
Client Flow & Orientation
Answers client questions and/or assesses clients' needs regarding orientation.
Assures prompt and positive actions on client questions, requests, concerns, suggestions, and complaints.
Directs the client to the appropriate representative according to the appointment time slot.
Ensures the client flow is smooth within the boutique.
Requirements:
High school or equivalent qualification
Working experience in retail/fashion/apparel or experience in customer service & selling.
Customer-oriented and enjoy interacting with customers.
Good team player, proactive and willing to learn attitude.
Able to work in a fast-paced environment and handle multiple tasks simultaneously.
Good communication skills in English and the ability to converse in other languages will be an added advantage.
Preferably someone who can speak Mandarin as need to assist Chinese customers.
CandidateMUST BEable to work through the whole contract period.
*Please note that this is not a permanent role; this is a project basis position.
Kindly send your updated resume and put the subject as "Application for Greeter / Hospitality Ambassador".
Interested candidates may submit the application to ******.
Your application will include the following questions:
Which of the following statements best describes your right to work in Malaysia?
What's your expected monthly basic salary?
How many years' experience do you have as an Ambassador?
How many years' experience do you have as a Greeter?
Do you have customer service experience?
Which of the following languages are you fluent in?
Company Overview:
PERSOLKELLY is one of the largest recruitment companies in Asia Pacific providing comprehensive end-to-end workforce solutions to clients.
Headquartered in Singapore, the company was established in 2016 and is a joint venture between Kelly Services, Inc. and affiliates of PERSOL HOLDINGS Co. Ltd. Today, PERSOLKELLY operates more than 45 offices across 13 markets including Australia, China, Hong Kong, India, Indonesia, Korea, Malaysia, New Zealand, Philippines, Singapore, Taiwan, Thailand, and Vietnam.
For more information, please visitwww.persolkelly.com .#J-18808-Ljbffr