Gsr Specialist (Mandarin Speaker)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Job DescriptionPrimary Responsibilities
Answer queries via phone and email. Make outbound calls as and when required.
Troubleshoot basic computer related issues/problems (hardware, software, user access, etc.).
Prepare the test centers before they go live for conducting exams.
Keep self-updated on training, new initiatives, and latest updates.
Actively work to meet/exceed the desired metrics/parameters.
Create and document cases as and when required.
Create and maintain reports for clients (Excel).
Perform hardware and software installations.Knowledge, Experience & Skills
Candidate should at least possess a diploma (Advanced/Higher or Graduate). A Bachelor's Degree in Computer Science/Information Technology or equivalent is preferred.
Experience of up to 2 years in Technical Helpdesk or Customer Service is highly preferred.
Good communication in oral and written English & Mandarin.
Intermediate level troubleshooting and installation of Windows operating systems/software.
Intermediate level understanding of networking concepts, devices, and troubleshooting.
Good problem-solving skills; ability to visualize a problem or situation and think abstractly to solve it.
Advanced knowledge of test center applications. Ability to learn and support new applications/clients.
Basic computer skills in MS Office products - Word, Excel, PowerPoint.
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia#J-18808-Ljbffr