Guest Experience Manager /Duty Manager

Details of the offer

Responsibilities: Responsible for creating memorable guest experience. Anticipate guest needs and build rapport with customers. Attend to inquiries and handle guest complaints professionally and diligently. Strong upselling skill. Follow up on guest comments to establish solutions appropriate to problems highlighted. Maintain the Front Office information folder with up-to-date information on rates, programmes, special benefit cards, GHA programmes, Pan Pacific Hotels Group details, etc. Continuously strive to meet Front Office objectives, i.e. up-selling, express check-out, guest history preferences etc.

Requirements: Proven experience as a Guest Exprience Manager. Fluent in both spoken and written English, Malay and Mandarin is an advantage,; knowledge of additional languages is a plus. Computer literacy - Opera PMS, Ms Office. A customer-oriented and professional attitude. An outgoing personality. Excellent communication abilities. Exemplary organizational and time-management skills. Strong leadership quality - able to lead the team and a team player. Possess at least Diploma or higher in Hospitality Management.
Interested candidates please submit your application through Jobstore.com


Nominal Salary: To be agreed

Source: Grabsjobs_Co

Job Function:

Requirements

Relationship Manager

We are seeking highly motivated and sales-oriented individual to join our team as a Relationship Manager. In this role, you will be : Promoting and selling W...


Public Bank Berhad - Pahang

Published a month ago

Retail Store Manager (Puma Gurney Plaza)

Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs, and profitability goals through the effective use of short and long-term pla...


Puma Sports Goods Sdn Bhd - Pahang

Published a month ago

Assistant Qa Manager

1. Identify, develop & implement quality policies, procedures, plans & programs to ensure product conform to customer spec & requirement. 2. Responsible for...


Dufu Industries Sdn Bhd - Pahang

Published a month ago

Airfreight Assistant Manager / Manager

Key Responsibilities: Responsible for leading and executing the full spectrum of Air Freight Department functions, not limited to Business Development with d...


Pahang

Published a month ago

Built at: 2024-11-22T12:59:49.298Z