???? ?????? :??1-2?????????????,??????????? ???? :???????,????????????????? ???? ???? :????????????,?????????????? ?????? :?????????????,??????????? ???? :???????,???????????? ??????? :????????????????,????? ???? :???????????????(?OTA???CRM???)? ???? ????? :??????????????,????? ???? :??????????,?????????? ?????? :???????????,??????? ??? :????????????????? ???? ???? :????????(???,???),???????? ????? :????????,????????? ???????? ??????? :????????,???????????? ??????? :???????????,???????? ????????? :?????????,?????????? ???? :??????????????,??????? ???? :????????????,????????? ???? :??????????,????????????? ???? :????,???????????????? ?????? :????????????,???????????? Basic Conditions Relevant Work Experience : At least 1-2 years of customer service or related industry experience, especially in the hospitality or lodging sector.
Educational Background : An associate degree or higher, preferably in hospitality management, tourism management, or a related field.
Skill Requirements Communication Skills : Excellent verbal and written communication skills, able to effectively engage with customers and handle complaints.
Problem-Solving Skills : Ability to quickly identify customer needs and issues and propose effective solutions.
Customer Orientation : Strong service awareness, able to understand and meet customer needs.
Multitasking Ability : Capable of handling multiple tasks in a fast-paced environment while maintaining high efficiency.
Technical Skills : Familiarity with common office software and property management systems (like OTA platforms, CRM systems, etc.).
Personal Qualities Positive Attitude : An optimistic and friendly personality, able to create a pleasant atmosphere for customers.
Good Emotional Management : Ability to effectively handle stress and conflicts while remaining calm and professional.
Excellent Interpersonal Skills : Skilled in communicating with various customers and building strong customer relationships.
Self-Driven : Possessing a strong sense of initiative and responsibility, able to work independently.
Adaptability : Quick to adapt to new environments and changes, flexible in responding to various situations.
Learning Ability : Willingness to learn new skills and knowledge to improve service quality and work efficiency.
Attention to Detail : Focused on details, able to identify potential issues and address them effectively.
Passion for the Service Industry : Enthusiastic about the lodging and tourism industry, willing to provide quality service to customers.
