- Guest Check-In and Check-Out
-Welcoming guests upon arrival
-Verifying their reservations and assisting them with the check-in process. This includes collecting necessary information, providing room keys, and explaining hotel policies and procedures. Similarly, handling the check-out process by returning deposits, and ensuring guest satisfaction.
-Billing and Payment Processing
-Generating bills for guest stays, accurately calculating charges, and processing payments. This can involve cash handling, credit card transactions, or coordinating with the accounting department for invoicing or financial reconciliation.
-Customer Service
-Providing excellent customer service to hotel guests, addressing their inquiries, requests, or complaints in a timely and professional manner.
-Assisting guests with directions, local recommendations, transportation arrangements, or other information they may need during their stay.
-Front Desk Operations
-Managing the front desk area, ensuring it is clean, organized, and presentable. Maintaining an inventory of essential supplies, such as key cards, stationery, or promotional materials.
-Coordinating with housekeeping and maintenance staff to address guest requests or room issues promptly.
-Multitasking and Administration
-Answering phone calls, responding to emails or messages, processing paperwork, managing reservations, and assisting guests
-Collaboration and Communication
-Working closely with other hotel staff, including housekeeping, maintenance, and management, to ensure seamless operations and guest satisfaction
-Effective communication skills are essential for coordinating guest requests, room availability, and resolving any issues that may arise
-Manages reservation
-Managing new walk-in bookings and coordinating with the reservation team for any changes or cancellations.
-Maintain an organized system for managing reservations, ensuring accuracy and availability.
(Apply now at https://my.hiredly.com/jobs/jobs-malaysia-greystone-management-sdn-bhd-job-hotel-front-desk-attendant)
; Requirements:-
-Minimum academic qualification : Secondary/SPM equivalent
-1-3 years of experience in a similar role preferred.
-Exceptional ability to create a welcoming environment.
-Adapt to work in fast paced environment.
-Experience in attending customers, regardless phone or face to face.
-Ability to observe business etiquette and maintain a professional appearance.
-Computer literature.
-Excellent interpersonal and communication skil