Hotel Front Desk Attendant

Details of the offer

- Guest Check-In and Check-Out 



-Welcoming guests upon arrival


-Verifying their reservations and assisting them with the check-in process. This includes collecting necessary information, providing room keys, and explaining hotel policies and procedures. Similarly, handling the check-out process by returning deposits, and ensuring guest satisfaction.



-Billing and Payment Processing 



-Generating bills for guest stays, accurately calculating charges, and processing payments. This can involve cash handling, credit card transactions, or coordinating with the accounting department for invoicing or financial reconciliation.



-Customer Service



-Providing excellent customer service to hotel guests, addressing their inquiries, requests, or complaints in a timely and professional manner.


-Assisting guests with directions, local recommendations, transportation arrangements, or other information they may need during their stay.



-Front Desk Operations 



-Managing the front desk area, ensuring it is clean, organized, and presentable. Maintaining an inventory of essential supplies, such as key cards, stationery, or promotional materials. 


-Coordinating with housekeeping and maintenance staff to address guest requests or room issues promptly.



-Multitasking and Administration



-Answering phone calls, responding to emails or messages, processing paperwork, managing reservations, and assisting guests



-Collaboration and Communication



-Working closely with other hotel staff, including housekeeping, maintenance, and management, to ensure seamless operations and guest satisfaction


-Effective communication skills are essential for coordinating guest requests, room availability, and resolving any issues that may arise



-Manages reservation 



-Managing new walk-in bookings and coordinating with the reservation team for any changes or cancellations.


-Maintain an organized system for managing reservations, ensuring accuracy and availability.


(Apply now at https://my.hiredly.com/jobs/jobs-malaysia-greystone-management-sdn-bhd-job-hotel-front-desk-attendant)
; Requirements:-


-Minimum academic qualification : Secondary/SPM equivalent


-1-3 years of experience in a similar role preferred.


-Exceptional ability to create a welcoming environment.


-Adapt to work in fast paced environment.


-Experience in attending customers, regardless phone or face to face.


-Ability to observe business etiquette and maintain a professional appearance.


-Computer literature.


-Excellent interpersonal and communication skil


Nominal Salary: To be agreed

Source: Whatjobs_Ppc

Job Function:

Requirements

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