Hotel Front Desk Officer / Receptionist

Job Descriptions
We are looking for a Hotel Front Desk Officer to serve as our guests' first point of contact and manage all aspects of their accommodation.

Hotel Front Desk Officer responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you.

Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities
Perform all check-in and check-out tasksManage online and phone reservationsInform customers about payment methods and verify their credit card dataRegister guests collecting necessary information (like contact details and exact dates of their stay)Welcome guests upon their arrival and assign roomsProvide information about our hotel, available rooms, rates and amenitiesRespond to clients' complaints in a timely and professional mannerLiaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needsConfirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guestsUpsell additional facilities and services, when appropriateMaintain updated records of bookings and payments
Requirements and skills
Work experience as a Hotel Front Desk Officer, Receptionist or similar roleExperience with hotel reservations software, like ABS or other related hotel PMS system.Understanding of how travel planning websites operate, like Booking.com, Agoda, Expedia and TripAdvisorCustomer service attitudeExcellent communication and organizational skills