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Job Responsibilities:Prepare daily reports for backlog orders and open collection orders for trade returned stocks
Update Scuba KPI daily for operation meeting
Perform initial investigation on complaints received, perform cycle count, inventory check and document check to validate complaints received are genuine.
Work closely with process owner to identify root cause, corrective and preventive action to close the complaints' tickets in Scuba system.
Monitor corrective/preventive actions proposed by process owner to ensure actions are duly carried out
Monitor complaints status in Scuba system.
Reassign unresolved complaints to process owner or escalate to head of department for action until closure.
Provide daily Scuba performance status report to Head of Department and process owner for follow up and action.
Support process owner to raise Scuba complaint tickets and monitor for closure.
Monitor status of urgent order/request to ensure orders/requests are being handled timely to meet clients/customers timeline.
Report and monitor backlog orders, follow up with operation to clear the orders within the SLA timeline
Handling Transport Core Process (TCP) to ensure number of orders hand over by outbound team to dispatch match the plan.
Job Requirements:At least a Diploma in Supply Chain, Logistic, Engineering or any other related fields.
Any prior experience in quality assurance or QMS specific to logistics, supply chain, or a 3PL environment would be an added advantage.
Fresh graduates with a minimum course completion CGPA of 3.0 are welcomed to apply as well
Possess knowledge in project management.
Demonstrate proficiencies in office productivity tools (e.g.
Excel, Word, Power Point)
Demonstrate fluency in local language and ideally in English, both written and spoken#J-18808-Ljbffr