Internship Trainee (It Operations/ Noc)

-Compile reference documentation for internal teams during handover;


-Perform fault analysis, classification, and troubleshooting of incidents through the support portal;


-Provide network circuits traffic monitoring and updates;


-Follow up closely with providers on faulty circuits and ensure issues are resolved as per the agreed Service Level Agreement (SLA);


-Liaise with customers to provide updates as per the agreed SLA;


-Manage and resolve all Level and Level 2 Technical Escalation involving Nevigate Links, CPE, and VPNs;


-To escalate up to Nevigate Level 3 and/or management, if issues are not resolved or encountered prolonged delay to resolution.


-Perform customization of daily, weekly, and monthly reports.


-Perform shift work


-Other ad-hoc tasks related to network management and technical provisioning delivery;


-Provide onsite support if required.

(Apply now at
; Requirements:-  
Requirements


-Candidate must possess at least Bachelor's Degree / Post Graduate Diploma / Professional Degree in Engineering (IT / Telecommunication) or equivalent.


-No working experience required and FRESH GRADUATE ARE WELCOME to apply.


-Preferable specialized in network/cloud technologies/ Programming in Python, JAVA, C++ for AI/ML application.


-Interest in Internet services and project management.


-Good verbal and interpersonal communications skills. English proficiency is a must.


-Good to have- Mandarin proficiency


-Excellent collaborative skills to work effectively with team throughout organization and committed throughout the six (6) months internship.


-Perform task given by Superior