It Support Officer

Position ResponsibilitiesAssist with onboarding process in terms of laptop preparation, setting up email, and activating access cardMonitor, analyse, and troubleshoot IT systemsSupport and perform desktop-level of troubleshoot via remotely, telephone, and emailManage documentation of warranty claims and licensed software and domainsEnsure the day-to-day operation of IT infrastructure, network system, and office administration runs smoothlyProvide technical support to outlets such as installing and configuring computer hardware, software, system, network, printer, door access, scanner, and CCTVLiaise with IT related office equipment suppliers such as hardware, software, and systemFollowing standard procedures for proper escalation of unresolved issues to the appropriate internal teamsProvide support, guidance and training to all usersPerform other related duties/ tasks as assigned by superior/ management, Job RequirementsQualifications & ExperienceMust possess at least a Diploma/Degree in Computer System/ Information Technology or equivalentMinimum 1 year of work experience in the related fieldAble to work in a fast-paced environmentGood interpersonal skills and proven ability in troubleshooting and problem-solvingA valuable team player, responsible, committed, and able to work independentlyKnowledge on POS is added advantageNeed to understand SLA and ensure all assign ticket close within SLA with proper solutionComputer literacy, knowledge of hardware and software management, experience in PC troubleshooting, IT networking, email configuration, and firewallComputer literate with good command of both written and spoken English and MalayConfident, proactive, able to work under pressure and meet tight deadlinesPossess own transport and willing to travela Neccessity, not a Luxury(Apply now at https://my.hiredly.com/jobs/jobs-malaysia-zus-coffee-job-it-support-officer-0)