The January 2024 Customer Service Reception PRO course will equip your employees with premium skills to deliver consistent customer service across face-to-face, phone & email channels.
The course is specifically designed for employees who deal with customers in their day-to-day roles, including receptionists, office administration, front-of-house employees in medical/dental/veterinary practices and so on.
The course is delivered over 3 x 3-hour sessions on different days (a total of 9 hours) to enable you to upskill your employees with minimal business impact.
Your employees will progressively learn, build and apply new habits and skills that will transform their psychology and performance on how to handle customers that will positively impact your business like never before.
This isn't just a 'tick the box' course; it has been developed and refined over decades of training customer service staff in diverse roles and industries, and most importantly, it's designed to deliver immediate results.
Empower your employees with premium customer service skills that will deliver a host of business benefits, including higher customer satisfaction, fewer complaints and more revenue driven by happy customers!
Course Fast FactsDesigned specifically for employees working in a receptionist role that greets customers, confirms appointments, handles general enquiries etc.
3 x 3-Hour Sessions (9 hours in total) to spread out the learning and minimise business impacts.
The customer service skills & methodologies can be applied across any industry to improve customer service.
Public and private training options available, as well as online or onsite.
Deliveredliveby Australia's top Customer Service trainer, Simon Blair!
Who is this course suitable for?The January 2024 Customer Service Reception PRO course has been designed to help frontline employees working in a role that interacts with customers either in person (face-to-face), over the phone or via email (and often all three!).
Typical roles suitable for this course include:
Medical Receptionists (Doctors clinics, Imaging, Hospitals etc).
Veterinary Receptionists.
Healthcare Receptionists (physiotherapists, Chiropractors, Myotherapists, Dieticians etc.).
Office/administration employees that serve customers.
Personal Assistants.
Warehouse/logistics employees that handle customer walk-ins.
At the end of the course, trainees will be provided with a certificate of achievement and, most importantly, be empowered with new skills that will help them succeed in their role and help improve the outcomes for your business.
Session DetailsSession 1:Tuesday, 16th January 2024, 13:00 to 16:00 AEDT (Melbourne, Australia)
Session 2:Wednesday, 17th January 2024, 13:00 to 16:00 AEDT (Melbourne, Australia)
Session 3:Thursday, 18th January 2024, 13:00 to 16:00 AEDT (Melbourne, Australia)
*We require at least three attendees for us to run the course and provide a quality training experience – in the event we do not meet this number, a full refund will be provided!
This course is also available for private delivery (just your employees) and can also be delivered as an onsite one-day course.
The January 2024 Customer Service Reception PRO course is just$497 per employee ex GSTfor 3 x 3 hours (total of 9 hours) of live, facilitated learning with Australia's leading Customer Service trainer, Simon Blair.#J-18808-Ljbffr