January 2025 Customer Service Reception PRO
The January 2025 Customer Service Reception PRO course is held online from 13:30 to 16:30 AEDT each day on January 14th, 15th, and 16th (3 hours per day, for a total of 9 hours of live training).
$548.00 AUD ex GST
Course IntroductionAre you looking to equip your receptionists/front desk employees with premium customer service skills to take your business to the next level? This course will equip your employees with premium skills to deliver consistent customer service across face-to-face, phone & email channels.
The course is specifically designed for employees who deal with customers in their day-to-day roles, including receptionists, office administration, front-of-house employees in medical, dental, and veterinary practices.
Your employees will progressively learn, build, and apply new habits and skills that will transform their psychology and performance in handling customers, positively impacting your business.
This isn't just a 'tick the box' course; it has been developed over decades of training customer service staff in diverse roles and industries, designed to deliver immediate results.
If you'd like to empower your employees with premium customer service skills that will deliver a host of business benefits, including higher customer satisfaction, fewer complaints, and more revenue driven by happy customers, secure your ticket today!
Course Fast FactsDesigned specifically for employees working in a receptionist role that greets customers, confirms appointments, handles general enquiries, etc.
3 x 3-Hour Sessions (9 hours in total) to spread out the learning and minimise business impacts.
The customer service skills & methodologies can be applied across any industry to improve customer service.
Deliveredliveby Australia's top Customer Service trainer, Simon Blair!
Who is this course suitable for?The course has been designed to help frontline employees working in roles that interact with customers either in person, over the phone, or via email.
Typical roles suitable for this course include:
Medical Receptionists
Veterinary Receptionists
Healthcare Receptionists
Office/administration employees
Personal Assistants
Warehouse/logistics employees
Session DetailsSession 11. The Psychology of Customer ServiceThis module sets the scene for what customers want and need based on decades of research, and how crucial the reception role is in representing your business and brand.
2. How to EngageYour employees will learn how to create a strong first impression with warmth and clear management of customer expectations.
Session 23. How to Discover Customer NeedsWe'll teach your employees critical discovery techniques to explore and confirm customer details and needs.
4. How to Educate & InformParticipants will learn how to proactively educate and inform customers about products and services.
5. How to CloseEmployees will learn how to control the end of any customer interaction effectively.
Session 36. Dealing with Difficult CustomersThis module explores the science behind emotions and how to validate and diffuse customer emotions effectively.
7. Bringing it all together!Your employees will practice all their newly learnt reception skills through role-playing.
8. Email & Online Chat Best PracticesA workshop that reveals guidelines for writing clear, concise & effective emails and chat responses.
Meet the trainer, Simon BlairSimon is one of Australia's top Customer Service Trainers!
Course AvailabilityThis course is also available for private delivery and can be delivered as an onsite one-day course.
Course Cost:$548 per employee ex GST for 3 x 3 hours (total of 9 hours) of live training.
Discounts:
Save 15%when booking for three or more staff.
ACXPA Memberssave 25%off all CX Skills courses.
Do you have questions about the course?#J-18808-Ljbffr