Full-time
Employee Status: Regular
Role Type: Hybrid
Department: Customer Service
Schedule: Full Time
Company DescriptionExperian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics, and software.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Job DescriptionRole Summary:
We are seeking a qualified Customer Support Associate to join our CS Engagement Team and contribute to our goals. In this role, you will provide administrative support related to products, orders, deliveries, and company policies. Administrative professionals play a crucial role in enhancing efficiency, delivering satisfactory customer experiences, and streamlining processes.
As a detail-oriented and proactive Customer Support Associate, you will be responsible for conducting customer due diligence checks for all new and existing clients, ensuring compliance with company policy requirements. Additionally, you will assist the team with various administrative tasks as assigned.
The ideal candidate will possess strong listening skills and the ability to respond promptly. We are looking for someone who is goal-oriented and has a solid understanding of customer service best practices. If you have exceptional organizational skills and thrive in a team environment, we would love to meet you.
What You'll Do:
Perform Customer Due-Diligence for all clients, ensuring compliance with company policies.
Maintain accurate and organized records of Due Diligence processes and client interactions.
Provide administrative support to the CS engagement team.
Collaborate with team members for data compilation and assist the manager with reporting tasks.
Deploy and apply all company policies, procedures, and standards.
Achieve assigned KPIs.
QualificationsDiploma, Advanced/Higher/Graduate Diploma in Economics, Information Technology, Finance, Business Studies/Administration/Management, Marketing, Commerce or equivalent.
Open to graduates or individuals with work experience as a Sales/CS Support Specialist or Customer Service Associate.
Good level of English proficiency, both verbal and written.
Additional InformationExperian's culture and people are key differentiators. We focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering, and more. Experian's strong people-first approach has earned us recognition as a Great Place To Work in 24 countries and as one of FORTUNE's Best Companies to Work for globally.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of gender, ethnicity, religion, color, sexuality, physical ability, or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
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