This job is for a Junior Customer Relationship Officer who will develop relationships, analyze data, and enhance customer satisfaction.
You might like this job because it involves understanding customer needs, using CRM tools, and collaborating with different teams.
Salary:RM 2100 - RM 3000
Employment Type:Full-Time
Posted:1 week ago
Job DescriptionResponsibilities
Develop and maintain lasting relationships with customers to ensure satisfaction and loyalty.
Understand customer needs, preferences, and behavior to offer tailored solutions and services.
Communicate effectively inIndonesianto build rapport and address customer concerns.
Analyze customer data and insights to identify opportunities for upselling, cross-selling, and revenue growth.
Implement and manage CRM tools to track interactions, monitor customer trends, and improve engagement.
Collaborate with marketing, sales, and support teams to execute customer-centric strategies.
Proactively resolve customer concerns and provide solutions to enhance their experience.
Monitor and measure customer feedback and satisfaction to continuously improve the customer journey.
Develop and execute strategies to drive customer retention and maximize revenue contribution.
Job RequirementsRequirements
Proven experience in customer relationship management or a similar role.
Fluency inIndonesianis mandatory; proficiency in English is an advantage.
Strong communication, interpersonal, and negotiation skills.
Analytical mindset with the ability to interpret data and derive actionable insights.
Proficiency in CRM software and Microsoft Office Suite.
Ability to work independently and collaboratively in a fast-paced environment.
Customer-focused with a proactive approach to problem-solving.
Right to Work RequirementsThe company is open to sponsoring a working visa for qualified candidates (subject to T&Cs).
Candidates with an existing right to work in the country are preferred.
Candidates who already have a work permit for this country.
Working ArrangementOn Site
SkillsCustomer Relationship Management
Proactivity
Revenue Growth
Company BenefitsMonetary Rewards:Your task achievement will be rewarded with incentives, commissions, and performance bonuses!
Career Progression:In our fast-paced working environment, we acknowledge your hard work and support by providing a career path for your future.
Well Being:Feeling under the weather?
We provide annual leave and medical leave for your well-being.
Teamwork:Teamwork is a core culture at our company.
We support and thank each other and win together as a team!
Laptop Provided:We provide laptops for all our employees for flexibility and mobility.
Company ProfileWelcome to Douxy Enterprise, where sweetness meets excellence.
"Doux" means "sweet" in French, and that essence of sweetness is what we aim to bring into your life.
At Douxy, we firmly believe that pleasure should be celebrated with a dash of joy and a sprinkle of playfulness.
We understand that your desires warrant a unique kind of magic, and our mission is to infuse that enchantment into your intimate world.
Our philosophy at Douxy Enterprise revolves around curating experiences that resonate with the senses.
We are committed to offering products and services that not only meet but exceed your expectations.
For us, sweetness goes beyond just a sensation; it's an experience, an emotion meant to be fully relished.
The team at Douxy is dedicated to blending art, innovation, and quality to craft unforgettable moments.
We prioritize delicacy, attention to detail, and creativity in everything we do, aiming to bring products that brighten your everyday life.
Step into the world of Douxy, where each moment becomes a delectable adventure to savor.#J-18808-Ljbffr