Drive Key Account Management initiatives for a fast-growing global SaaS tech company in Malaysia Note: Apply only if you are a Malaysian Citizen or PR Holder About Anchanto: Anchanto helps all businesses to exploit the full potential of e-commerce. Our suite of SaaS Products enables companies globally to springboard omnichannel sales, scale fulfilment operations, and use intelligent data to grow their e-commerce, logistics & warehousing activities. Leading, brands, distributors, retailers, and logistic enterprises such as L'Oréal, Decathlon, or DHL Supply Chain rely on our technology to scale their local and global e-commerce operations.
Headquartered in Singapore and with more than 10 local offices across Asia-Pacific, the Middle East and Europe, we are growing rapidly and looking for ambitious people to join our teams to build the future successes of Anchanto.
The Role: Key Account Manager Responsibilities Include: Managing large corporate customer life cycle post GoLive, and then renewals Collect all necessary information and in detail 'what is sold' by sales team to the customers Setup and execute kick off / introduction call with the customer and the platform delivery team after taking over the account
is GoLive Be extremely structured and diligent in managing customer expectations while Clarifying
requirements, priorities, any integrations with customers post implementation Escalation and resolution of issues, share and track on ETAs as required. Internal escalation of
issues faced by customer Enterprise and Large Customer / stakeholder expectations and relationship management Clear understanding of Maintain crisp, clear and straight communication with the customer in different phases of lifecycle Responsible to work closely with customers in order to achieve success for the customer while using Anchanto products Have regular follow-up, status and face-to-face meeting Keep customer posted about major product release, new features and benefits Follow-up on account growth plan and up-sell opportunities with the customer Ensure timely invoicing and payments from accounts being managed, resolution of customer queries on invoices if any Prepare and share internal revenue forecasts. Prepare 12 months account growth plan, forecasts with customer, and work on the plan to achieve those targets Asess impact on revenue, projections in case of churn situation identified with customer. Manage retention or exit process Monitor and make sure customer usage on Anchanto platforms Weekly and Monthly monitoring of product usage and volume for the account as a health check, customer behavior, risk analysis and overall account status Regular (weekly, monthly, quarterly) meetings with customer side users, decision makers, influencers and mapping the account health and/or any risks Manage any delays, external dependencies Publish detailed analysis internally on churn, and improvement areas, new features, Internal alerts and get support to retain and renew customer. Prepare and present proposal to renew customer contracts Liaise with internal teams to delegate and follow-up on work assigned Key Competencies Demonstrable Project Management Skills with multiple stakeholder Management Excellent written and verbal communication skills in English. Experience in project management in the eCommerce/Saas or IT domain Analytical and problem solving skills with bias towards decision making Proven inter-personal skills during project management Ability to work with teams in different geographies Benefits of working with Anchanto: A chance to build a career with a fast-growing global SaaS tech company An opportunity to collaborate with global teams on interesting sales campaigns Competitive salary package Amazing work-life balance Learning opportunities Flexible work hours Beautiful office in the heart of the city