Job ID REQ-10032307
Jan 01, 2025
Malaysia
SummaryTo handle and coordinate all administrative P&O Services processes, principles and guidelines for a small client group.
About the RoleMajor accountabilities:
Learning and Talent Central Administrator in Novartis Learning and Talent related systems.
Ensure compliance to Novartis internal quality standards, relevant regulatory requirements and service level agreement (SLA).
Deliver high-quality service using applications like SNOW, Internal Training Tools, SharePoint, etc., and support in release/new system features and contribute to testing as needed.
Support in service quality, process improvements projects, deviation triage, investigations, and in CAPA implementation as needed.
Stay apprised with the information on the major ongoing incidents, escalations, issues, and develop an understanding of recurring incidents and problem tickets.
Ensure the feedback provided based on the CSAT outcome and quality audits on ticket handling and resolution provided are acted upon.
Ensure all time readiness for customer and internal audits and support customers during audits and inspections by providing requested training documents.
Train/Mentor personnel for successful and timely onboarding of new joiners.
QualificationsGraduate/Postgraduate in Pharmacy/Life Sciences/Engineering/Arts/MBA/HR or equivalent from a reputed institute.
Able to communicate in English and Mandarin (both in speaking and in writing to support the respective end market).
Previous experience in cooperating with stakeholders in China.
Demonstrated ability to work in cross-functional teams in an international environment.
Passion for learning – Learning Agility.
Excellent written and verbal communication skills.
Solid organizational skills including attention to detail and multitasking skills.
Why Novartis:Our purpose is to reimagine medicine to improve and extend people's lives and our vision is to become the most valued and trusted medicines company in the world.
How can we achieve this?
With our people.
It is our associates that drive us each day to reach our ambitions.
Be a part of this mission and join us!#J-18808-Ljbffr