**Job Title:** Live Chat Assistant
**Company:** MYEG Services Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-time
**Seniority Level:** Associate
**Years of Experience:** 3
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**Job Description:**
MYEG Services Berhad is seeking a motivated and reliable Live Chat Assistant to join our dynamic team. As a vital part of our customer service operations, you will engage with customers through live chat channels, providing exceptional support, resolving inquiries, and ensuring a positive customer experience. This part-time role offers a unique opportunity to contribute to a fast-paced technological environment while enjoying a supportive workplace culture that values teamwork and camaraderie.
**Key Responsibilities:**
- **Customer Engagement:** Actively manage live chat inquiries from customers, providing timely, accurate, and friendly responses to their questions and concerns.
- **Issue Resolution:** Analyze customer issues and provide appropriate solutions or escalate complex cases to the relevant departments as necessary.
- **Information Provision:** Communicate pertinent information regarding our services, policies, and procedures to customers effectively.
- **Feedback Collection:** Gather feedback from customers to help improve our services and customer experience continuously.
- **Documentation:** Maintain accurate records of customer interactions, feedback, and resolutions in the system. Ensure all communications comply with established quality standards and policies.
- **Collaboration:** Collaborate with team members and other departments to optimize workflows and enhance service delivery.
- **Product Knowledge:** Stay updated on company offerings, promotions, and industry trends to ensure informed responses to customer inquiries.
- **Performance Monitoring:** Participate in regular training sessions and performance reviews to develop skills and knowledge continuously and ensure compliance with service goals.
**Requirements:**
- **Experience:** Minimum of 3 years of experience in a customer service role, with a focus on live chat support or similar communication methods preferred.
- **Education:** Bachelor's degree or equivalent experience in a relevant field is desirable.
- **Technical Proficiency:** Familiarity with live chat software, CRM tools, and other communication platforms. Adeptness in basic troubleshooting and technical support is advantageous.
- **Personality Traits:**
- **Reliable:** Attendance and punctuality are essential; candidates must demonstrate consistency in meeting work commitments.
- **Motivated:** Displays a positive attitude, a strong work ethic, and commitment to personal and professional growth.
- **Soft Skills:**
- **Decision-Making:** Ability to make sound judgments quickly, particularly in high-pressure situations, ensuring customer satisfaction.
- **Attention to Detail:** Strong attention to detail in communication, problem resolution, and documentation to ensure accuracy and quality.
**Benefits:**
- Paid sick leave
- Free accommodation
- Parental leave
- Opportunity to work in a supportive, family-like environment that fosters strong connections among colleagues.
**Working Environment:**
At MYEG Services Berhad, we believe that a positive working atmosphere is just as important as professional skills. We pride ourselves on treating colleagues like an extended family, encouraging collaboration, support, and mutual respect among team members.
**Application Deadline:** Please submit your application by **October 5, 2024**.
**Equal Opportunity Statement:**
MYEG Services Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from people of all backgrounds, and we strive to treat all applicants with respect and fairness throughout the recruitment process.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
