### Job Title: Live Chat Assistant - Remote Work
**Company:** SIRIM Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 0
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#### Job Description:
SIRIM Berhad is seeking a dynamic and dedicated Live Chat Assistant to join our remote team. As a Live Chat Assistant, you will be the first point of contact for our customers, assisting them with their inquiries and ensuring a high level of customer satisfaction. This is an incredible opportunity for individuals looking to kickstart their career in customer service, with a focus on developing innovative solutions to meet customer needs.
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#### Key Responsibilities:
- **Live Customer Support:**
- Provide real-time assistance to customers via live chat, addressing inquiries, troubleshooting issues, and guiding them through processes.
- Maintain a friendly and approachable demeanor while interacting with customers to create a positive experience.
- **Problem Resolution:**
- Identify customer issues and provide solutions, escalating complex inquiries to the appropriate team when necessary.
- Follow up with customers to ensure that their needs are met and issues are resolved satisfactorily.
- **Database Management:**
- Update and maintain customer records and interactions in the company database.
- Document frequently asked questions and issues to contribute to the development of a knowledge base.
- **Innovation and Improvement:**
- Collaborate with team members to identify areas for process improvement and suggest innovative ideas to enhance customer support experiences.
- Participate in team meetings and training sessions to expand product knowledge and improve service techniques.
- **Feedback Communication:**
- Gather and report customer feedback to help inform company decisions and service enhancements.
- Convey customer sentiment and trends to the management team to assist in better understanding customer needs.
- **Project Management Support:**
- Assist in various projects and initiatives aimed at enhancing customer support and service delivery.
- Help prioritize and manage team tasks to ensure timely project completion.
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#### Requirements:
**Qualifications:**
- High school diploma or equivalent; pursuit of a degree in a related field is a plus but not mandatory.
- Strong typing skills and proficiency in using web-based communication tools.
**Experience:**
- No previous experience required; however, a desire to learn and grow in the customer service field is essential.
**Personality Traits:**
- Reliable: Consistently demonstrate dependability in scheduling and completing tasks accurately and on time.
- Hardworking: Put in the effort and go the extra mile to ensure customer satisfaction and team success.
**Soft Skills:**
- Innovation: Exhibit an open mindset towards new ideas and approaches, proposing creative solutions to enhance customer interactions.
- Project Management: Capable of organizing and prioritizing work effectively, ensuring that tasks are completed efficiently and within deadlines.
**Technical Skills:**
- Familiarity with customer relationship management (CRM) systems and live chat software is preferred but not required.
- Basic computer skills, including proficiency in Microsoft Office and ability to learn new software quickly.
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#### Benefits:
- **Medical Coverage:** Comprehensive medical insurance to support your health and well-being.
- **Relocation Allowance:** Assistance for candidates willing to relocate for the position.
- **Travel & Spending Expenses:** Coverage for necessary travel and operational expenses related to the role.
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### Working Environment:
At SIRIM Berhad, we empower our employees to take ownership of their roles and make impactful decisions. We believe that a supportive and innovative culture fosters personal and professional growth, and we encourage our team members to seek out opportunities for improvement and development.
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**Application Deadline:** September 19, 2024
Join us at SIRIM Berhad, where your ideas and contributions will help shape the future of our customer service experience.
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**Equal Opportunity Statement:**
SIRIM Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage all qualified applicants, regardless of race, gender, disability, or personal identity, to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
