**Job Title:** Live Chat Representative - Work from Home
**Company:** Eco World Development Group Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority Level:** Associate
**Years of Experience:** 2
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### Job Description
Eco World Development Group Berhad is seeking a motivated and skilled Live Chat Representative to join our customer service team. This part-time, work-from-home position is integral to our commitment to delivering exceptional customer service and resolving customer queries promptly. As a Live Chat Representative, you will act as the first point of contact for our clients, providing them with the information and assistance they need.
### Key Responsibilities
- **Customer Interaction**: Respond to customer inquiries through live chat, ensuring timely and accurate information delivery.
- **Issue Resolution**: Identify and analyze customer issues, delivering effective solutions while maintaining a positive customer experience.
- **Documentation**: Maintain comprehensive records of customer interactions and feedback in our CRM system, ensuring accuracy and ease of access.
- **Product Knowledge**: Stay informed about Eco World Development Group's products and services to provide accurate information and direct customers accordingly.
- **Collaboration**: Work closely with team members and other departments to resolve complex issues and improve customer service practices.
- **Innovation & Improvement**: Propose enhancements to internal processes based on customer feedback and your observations, fostering a culture of innovation.
- **Performance Tracking**: Monitor and evaluate personal performance metrics and customer satisfaction scores, striving to exceed targets.
- **Continuous Learning**: Engage in ongoing training and development opportunities to enhance your skills and knowledge base related to customer service and our industry.
### Requirements
- **Experience**: A minimum of 2 years of experience in customer service, preferably in a live chat environment or similar role.
- **Educational Background**: A diploma or equivalent qualification in a relevant field.
- **Personality Traits**:
- **Resilient**: Ability to remain composed and focused under pressure and overcome obstacles.
- **Driven**: Self-motivated with a strong desire to provide excellent service and meet personal and team goals.
- **Soft Skills**:
- **Innovation**: Ability to think creatively and propose viable ideas that enhance customer experience and streamline processes.
- **Critical Thinking**: Capability to analyze problems effectively, ensuring well-considered, logical solutions are presented to customers.
- **Technical Skills**: Proficient in using customer support tools, CRM software, and Microsoft Office Suite (Word, Excel, etc.), including familiarity with chat support platforms.
- **Communication Skills**: Exceptional verbal and written communication skills in English; proficiency in Malay or Mandarin is a plus.
- **Availability**: Flexibility to work various shifts, including evenings and weekends, as needed.
### Benefits
- **Dental Insurance**: Comprehensive dental coverage to ensure your health and well-being.
- **Relocation Allowance**: Support for employees relocating to our region to facilitate a smooth transition.
- **Life Insurance**: Assurance and security for you and your loved ones with our life insurance policy.
### Working Environment
At Eco World Development Group Berhad, we are committed to fostering an inclusive workplace that promotes equality and fairness for all employees. We value diversity and strive to create an environment where everyone's contributions are recognized and respected.
### Deadline to Apply
Please submit your application by **October 2, 2024**.
### Equal Opportunity Statement
Eco World Development Group Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
