Manager, Service Department (Automotive)The roleAs the Manager of the Service Department at Proauto Drive (BR) Sdn Bhd, you will be responsible for leading and managing the day-to-day operations of the automotive service and repair division.
This is a critical role that will oversee a team of skilled technicians and ensure the highest standards of customer service and quality workmanship.
Key responsibilities
Oversee and coordinate the work of the service technicians to ensure all repairs and maintenance are completed efficiently and to a high standard.
Manage the workflow and scheduling of the service department to minimise customer wait times and maximise productivity.
Liaise with customers to understand their repair needs, provide cost estimates, and ensure their satisfaction with the service received.
Monitor inventory levels of parts and consumables, and place orders as needed to maintain adequate stock.
Provide training and development opportunities for the service team to keep their skills up-to-date.
Implement continuous improvement initiatives to streamline processes and enhance the overall performance of the service department.
Ensure compliance with all relevant automotive industry regulations and safety standards.
Collaborate with other departments, such as sales and parts, to provide a seamless customer experience.
What we're looking for
Extensive experience (5+ years) as a manager or supervisor in an automotive service department.
In-depth knowledge of automotive systems, repair procedures, and diagnostic techniques.
Strong leadership and people management skills, with the ability to motivate and develop a team.
Excellent customer service orientation and communication skills.
Problem-solving and decision-making abilities to handle complex repair issues.
Proficient in inventory management and cost control.
Familiarity with relevant automotive industry regulations and safety standards.
What we offerAt Proauto Drive Sdn Bhd, we are committed to providing a supportive and rewarding work environment for our employees.
In addition to a competitive salary, we offer a range of benefits, including:
Comprehensive medical and dental coverage
Opportunities for career development and advancement
Flexible work arrangements, including the option to work from home
Generous annual leave and retirement plans
Team-building activities and social events
We encourage applications from candidates who are passionate about the automotive industry and excited to contribute to the success of our growing company.
About usProauto Drive Sdn Bhd is a leading provider of automotive sales, service, and parts in Selangor, Malaysia.
With a reputation for quality and customer satisfaction, we have been serving the local community for over 20 years.
Our team of dedicated professionals is committed to delivering exceptional service and ensuring the safety and reliability of our customers' vehicles.
Apply now to join our dynamic team and be a part of our continued growth and success.#J-18808-Ljbffr