Country:MalaysiaLocation:Carrier (Malaysia) Sdn Bhd, No 10F-1, 10th Floor, Tower 5 @ PFCC , Jalan Puteri 1/2, Bandar Puteri, 47100 Puchong, SelangorBuild a career with confidenceCarrier Global Corporation, a global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.About the roleAs the Manager - Service Modernization Solutions, you will supervise entry or intermediate level Outside Sales employees. You will coordinate outside sales activities and set day-to-day goals and objectives for the outside sales team. You will be responsible for making necessary changes to processes or standards in operational plans to establish outside sales strategies.Key Responsibilities:Utilize knowledge of HVAC systems to provide solution-based offerings to customers by advising and guiding on the appropriate HVAC solutions to meet customer needs.Present technical information and solutions proposals persuasively and effectively to potential customers.Focus on educating customers on energy efficiency and decarbonization initiatives. Work closely with clients to help them achieve their ESG targets and update customers on any government incentives/policies accordingly.Establish and maintain strong relationships with customers (various departments) to understand their needs and preferences.Prepare competitive proposals and quotations to secure orders.Provide customer support after orders, address issues, and upsell or cross-sell other products or services.Collaborate with regional sales teams to identify sales opportunities and develop effective sales strategies and action plans to achieve sales targets.Ensure profitability by considering cost factors and pricing strategies.Keep track of customer interactions and maintain proper records in a Customer Relationship Management (CRM) system to ease pipeline management and follow up on quotations to turn them into orders.Provide regular reports and updates to management on sales progress and achievements.Requirements:More than 10 years of working experience in project or sales with HVAC Chiller, AHU, and/or HVAC-related industrial products, services, or solutions.Minimum of three years of experience with chilled water systems and air-side systems, understanding the application and functionality of each component.Having HVAC system controls experience is a strong advantage.Proven order and sales achievements from previous years of experience.Team-oriented with good interpersonal and communication skills.Ability to handle multiple tasks and meet deadlines.Strong self-initiative and motivation driven with minimum supervision but in a structured environment.Skills:Ability to identify potential leads through various means such as cold calling, networking, referrals, attending events, and using online platforms.Fast learner to get well-versed in the features, benefits, and applications of Carrier products or services.Able to establish strong relationships with clients by being approachable, responsive, and providing valuable insights into their problems/initiatives.Negotiate payment terms, prices, and contracts to reach a mutually beneficial agreement.Address customer inquiries, concerns, and complaints promptly and professionally. Submit proposals and quotations as per agreed timelines.KPI Expectations:Achieve Purchase Orders, Sales, and Profit Margin quarterly and yearly targets based on set targets.Collaborate with the Controls & Rental team (if applicable) to grow market share.Ensure all quotations are registered into CRM (Salesforce) and updated on a monthly basis.Maintain Company standards by ensuring personal adherence to Company policies and practices.Represent Carrier in a professional manner (in appearance, speech, dress, integrity, etc.).Maintain confidentiality regarding Company information and data.Benefits:We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary.Medical and health insurance benefits.Attractive allowances (mobile/transportation/petrol card) where applicable, subject to job profiles.Professional development opportunities.Great organizational culture.Buddy system to assist in on-the-job training.Our commitment to you:Our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and ultimately drives innovation for the benefit of our customers. We create an environment where you feel that you belong, with diversity and inclusion as the engine of growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback, and always challenging ourselves to do better. This isThe Carrier Way .Join us and make a difference.Apply Now!Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.Job Applicant's Privacy Notice:Click on thislinkto read the Job Applicant's Privacy Notice.#J-18808-Ljbffr