Join the fastest growing team in the Marlborough Hospitality Industry!We have many exciting positions in Marlborough including:Front Desk:
Manage online, phone, and in-person room reservations. Welcome guests, check them in, distribute room keys, and explain the hotel's amenities. Take payment from customers. Respond to guests' issues and complaints in a friendly, timely manner. Explain local amenities and attractions to guests. Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs. Assist customers with the planning of special events such as weddings and business conferences. Arrange specialized services for VIP customers. Must therefore follow the standards and rules of each property.Front Desk Supervisor:
Supervise front desk staff and ensure that they provide excellent customer service. Respond to guests' inquiries and requests in a timely and professional manner. Monitor daily operations of the front desk, including check-ins, check-outs, and guest requests. Manage reservations and room availability. Ensure accuracy of billing and payment processes. Monitor and review guest feedback. Resolve customer complaints. Train and coach front desk staff. Monitor staff performance and provide feedback. Maintain a clean and organized front desk area. Create and send the work schedule for reception staff. Must therefore follow the standards and rules of each property.Night Audit:
Balancing the accounts from day shift. Managing front desk activity and handling guest check-ins and check-outs. Ensuring customer satisfaction by scheduling wake-up calls and other concierge activities according to guest preference. Handling customer requests and complaints and directing other employees or departments accordingly. Managing and updating all official documentation pertaining to the role. Ensuring that all end-of-day activities have been successfully executed by employees in all departments. Answering calls and queries related to potential booking. Must therefore follow the standards and rules of each property.Bellman:
Greet all guests in the lobby in a warm and professional manner, make them feel welcome and anticipate their needs before they arise. Recognize all returning and VIP guests, and welcome them back. Escort all guests checking in to their accommodations following hotel procedure. Inform them about all hotel and guest room features, hotel facilities, and emergency procedures. Assist guests with their luggage. Deliver the morning newspapers to each occupied guest room. Make deliveries to guest rooms as instructed. Store and retrieve luggage and other objects for guests. Must therefore follow the standards and rules of each property.#J-18808-Ljbffr