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Mobility Assistant - Customer Experience Management Customer Service (MA SEPANG)Job DescriptionPOSITION GENERAL SUMMARY
To safely transport passengers especially for those with special needs as well as running other company vehicle according to a pre-set schedule and with utmost attention to safety and traffic regulations.
ESSENTIAL POSITION FUNCTIONS
Drives buggy/ company vehicles as scheduled or instructed according to specific locations.
Assures that buggy/company vehicle is clean and ready for use at all times.
Ensure service level agreement (SLA) is achieved and well managed.
Ensures that necessary maintenance/servicing are made to maintain equipment in top operating condition, including arranging for vehicle maintenance as needed.
Providing Information - Attend to passengers' enquiries on way findings, airport facilities and other passengers' issues.
BE - To assist "passenger with special needs" in Butterfly Effect (BE) related activities.
Assist ACA in incidents and accidents involving passengers and airport users in the terminal.
Maintain and keep an accurate log on all activities, including vehicle mileage; fuel dispense; lubricating oil; etc.
Ensure vehicles are driven safely and with care as per speed limit while reaching destination on time.
To be able to prioritize passengers with real needs while ensuring no temperance arises from those with less needs.
SkillsPossess valid Driving License Class D, E (PSV and GDL is an added advantage).
Experienced in Customer Service or Hospitality.
Experienced as company driver and/or personal driver is an added advantage.
EducationInternal
SPM with Credit in Bahasa Malaysia and Pass in English and Mathematics.External
SPM with Credit in Bahasa Malaysia and Pass in English and Mathematics.
Relevant IndustriesCertificate with relevant working experience in related field.
At least 1 year related to Airports Operations.
Must achieve and maintain the following performance rating for two (2) consecutive years of at least:
Exceptional / A or Outstanding / B; and
Minimum Meet Expectations / C.
The employee must not be subjected to disciplinary punishments except for disciplinary counseling, caution, reminder & warning for the past 36 consecutive months immediately preceding the promotion.
Additional InformationOpen for Malaysian citizens only.
Please be reminded that only online applications will be entertained.
Applications should reach us no later than27 December 2024 .
Only shortlisted candidates will be notified.#J-18808-Ljbffr