**Job Title:** Online Account Support Assistant
**Company:** Petron Malaysia
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 0
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### Job Description
**Overview:**
Petron Malaysia is seeking a motivated and driven individual to join our team as an Online Account Support Assistant. This entry-level position is perfect for those who are eager to launch their career in customer service and account management. The ideal candidate will have a passion for helping customers and a desire to work in a dynamic and rewarding environment. You will be playing a crucial role in engaging with our online customers, addressing their queries, and ensuring a delightful experience with our services.
### Key Responsibilities:
- **Customer Support:** Provide timely and efficient responses to customer inquiries and issues through various online channels including email, chat, and social media.
- **Account Management:** Assist customers in managing their online accounts, including setup, troubleshooting, and resolving any access-related problems.
- **Documentation:** Maintain accurate records of customer interactions, issues, and resolutions in the customer relationship management (CRM) system.
- **Feedback Collection:** Gather customer feedback and report insights to management to enhance service offerings and customer satisfaction.
- **Product Knowledge:** Develop a strong understanding of Petron's products and services to effectively assist customers and provide accurate information.
- **Cross-Functional Collaboration:** Work closely with other departments to resolve customer issues and ensure seamless service delivery.
- **Process Improvement:** Identify opportunities to improve processes and enhance overall customer experience, and contribute ideas during team meetings.
- **Continuous Learning:** Stay updated on product offerings and industry trends to provide informed support and recommendations.
### Requirements:
**Educational Background:**
- High school diploma or equivalent; individuals pursuing higher education are encouraged to apply.
**Personality Traits:**
- **Motivated:** Demonstrated eagerness to learn and develop skills in the customer service field.
- **Driven:** A strong commitment to achieving targets and ensuring customer satisfaction.
**Soft Skills:**
- **Critical Thinking:** Ability to analyze situations and think critically to find effective solutions for customer issues.
- **Cooperation:** Team player who can work collaboratively with others to meet common goals and deliver exceptional service.
**Technical Skills:**
- Proficiency in using computers and familiarity with online communication platforms. Basic knowledge of CRM software is a plus, though not required.
- Strong written and verbal communication skills in English; proficiency in Malay or other languages is an advantage.
### Benefits:
- **Visa Sponsorship:** Support for international applicants to obtain necessary work visas.
- **Life Insurance:** Comprehensive life insurance coverage for all employees.
- **Travel Opportunities:** Potential travel opportunities for training and development purposes.
### Working Environment:
At Petron Malaysia, we focus on exceeding customer expectations and delivering delight in every interaction. Our work culture promotes teamwork, personal growth, and innovation. As an Online Account Support Assistant, you will be part of a vibrant team that values customer engagement and strives to leave a positive impact on our customers' experiences.
### Application Deadline:
Interested candidates are encouraged to apply before October 6, 2024.
### Equal Opportunity Statement:
Petron Malaysia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or any other status protected by applicable law.
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If you are passionate about customer service and ready to embark on an exciting journey with Petron Malaysia, we would love to hear from you!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
