**Job Title:** Online Call Center Officer
**Company:** Sunway Group
**Location:** George Town, Penang, MY
**Job Type:** Part-time
**Seniority:** Associate Level
**Years of Experience:** 2
**Job Description:**
Sunway Group, a leading integrated real estate and property solutions provider, is seeking a resourceful and driven Online Call Center Officer to join our dynamic team in George Town, Penang. This part-time role requires a motivated individual with a knack for enhancing customer experiences through effective communication and problem-solving skills.
**Key Responsibilities:**
- **Customer Interaction:**
- Respond promptly to inquiries and requests from customers through various online channels, including chat, email, and social media platforms.
- Provide accurate and timely information regarding products, services, promotions, and company policies, ensuring a high level of customer satisfaction.
- **Problem Resolution:**
- Diagnose customer issues effectively and offer appropriate solutions or escalate to the relevant departments when necessary.
- Follow up with customers to ensure their issues have been resolved and gather feedback for continuous improvement.
- **Data Management:**
- Maintain and update customer records in the database accurately, ensuring all information is current and accessible.
- Generate reports on customer interactions, feedback, and trends to enhance service delivery and decision-making processes.
- **Collaboration:**
- Work closely with team members and other departments to ensure a seamless experience for customers and to meet overall business goals.
- Participate in team meetings and training sessions, sharing insights and suggestions for improving team performance and customer engagement.
- **Sales Support:**
- Assist in processing customer orders, ensuring all transactions are completed accurately and efficiently.
- Promote additional products and services based on customer needs, contributing to overall sales objectives.
- **Continuous Improvement:**
- Stay updated on industry best practices, product knowledge, and customer service trends to provide informed support to customers.
- Participate in professional development opportunities to enhance skills and knowledge related to customer service and communication.
**Requirements:**
- **Education:**
- Minimum of a high school diploma; a degree in communications, business, or a related field is preferred.
- **Experience:**
- At least 2 years of experience in a customer service or call center environment, preferably in an online capacity.
- **Technical Skills:**
- Proficient in using customer service software, online communication tools, and general office applications (e.g., Microsoft Office suite).
- Familiarity with CRM systems and ticketing tools is a plus.
- **Personality Traits:**
- **Driven:** A proactive individual who is results-oriented and takes ownership of responsibilities.
- **Resourceful:** Able to think on your feet and come up with creative solutions to challenges that arise.
- **Soft Skills:**
- **Time Management:** Strong organizational skills with the ability to prioritize tasks and manage time effectively in a fast-paced environment.
- **Teamwork:** Ability to collaborate effectively within a team and contribute to a positive work atmosphere.
**Benefits:**
- Medical coverage
- Profit sharing
- Training & professional development opportunities tailored to enhance your skills and career growth.
**Working Environment:**
At Sunway Group, we pride ourselves on fostering a culture that embraces creativity, values fresh ideas, and encourages inventive solutions. Join us in an environment where your contributions are recognized and innovation is celebrated!
**Application Information:**
If you're ready to take on this exciting opportunity, please submit your application by October 31, 2024. We look forward to hearing from you!
**Equal Opportunity Statement:**
Sunway Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all qualified individuals regardless of race, gender, religion, nationality, disability, or any other characteristic protected by applicable law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.