**Job Title**: Online Call Center Specialist
**Company**: Kenanga Investment Bank Berhad
**Location**: George Town, Penang, MY
**Job Type**: Part-Time
**Seniority**: Entry Level
**Years of Experience**: 1
### Job Description
Kenanga Investment Bank Berhad is seeking an enthusiastic and self-motivated Online Call Center Specialist to join our team in George Town, Penang. As a part-time member of our team, you will play a crucial role in enhancing customer satisfaction by providing exceptional service and support. This entry-level position is perfect for those looking to kickstart their career in finance while working in a dynamic environment that embraces change.
### Key Responsibilities
As an Online Call Center Specialist, you will be responsible for:
1. **Customer Support**:
- Respond promptly to customer inquiries via phone, email, and chat.
- Provide accurate and relevant information regarding our financial products and services.
2. **Problem Solving**:
- Address and resolve customer complaints efficiently while maintaining high service standards.
- Identify and escalate issues to appropriate team members when necessary.
3. **Research & Documentation**:
- Conduct preliminary research to gather information necessary for addressing customer queries.
- Document customer interactions and maintain a record of conversations for reference and follow-up.
4. **Communication & Collaboration**:
- Collaborate closely with team members to ensure a seamless flow of information between departments.
- Relay customer feedback to relevant departments to aid in service improvement.
5. **Performance Metrics**:
- Meet established call center performance indicators, including response time, call resolution rates, and customer satisfaction scores.
- Participate in regular team meetings and contribute to the development of best practices.
6. **Continuous Learning**:
- Stay updated on financial market trends and product offerings to provide informed responses.
- Engage in training sessions and workshops to enhance product knowledge and customer service skills.
### Requirements
**Qualifications**:
- High school diploma or equivalent (Bachelor's degree in a related field is a plus).
- A minimum of 1 year of experience in a customer service or call center role.
**Skills**:
- Strong problem-solving and critical-thinking abilities.
- Excellent verbal and written communication skills in English and Malay; proficiency in additional languages is advantageous.
- Proficient in using computer systems and various software platforms.
**Personality Traits**:
- Independent and resourceful, with the ability to self-manage and navigate challenges effectively.
- A positive attitude and a willingness to learn and adapt continuously.
**Soft Skills**:
- Demonstrated capability in research, with the ability to locate information swiftly and accurately.
- Strong interpersonal skills, allowing for effective communication with customers and team members alike.
### Benefits
- **Joining Bonus**: Enjoy a competitive joining bonus upon successful onboarding.
- **Free Food**: Stay energized and motivated with complimentary meals provided on site.
- **Company Transportation**: Convenient transportation services to ease your commute.
### Working Environment
At Kenanga Investment Bank Berhad, we pride ourselves on cultivating a dynamic and inclusive culture that embraces change. We encourage our employees to respond resiliently to challenges, fostering a work environment where creativity thrives, and everyone's ideas are valued.
### Application Process
If you thrive in a fast-paced environment and are eager to contribute to a team dedicated to excellence in customer service, we'd love to hear from you!
**Deadline to Apply**: September 21, 2024
### Equal Opportunity Statement
Kenanga Investment Bank Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all qualified candidates without regard to race, ethnicity, gender, sexual orientation, disability, or any other basis protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
