**Job Title:** Online Client Relations Assistant
**Company:** MYEG Services Berhad
**Location:** George Town, Penang, Malaysia
**Job Type:** Part-Time
**Seniority Level:** Entry Level
**Years of Experience:** 1
**Job Description:**
MYEG Services Berhad is seeking a highly motivated and detail-oriented Online Client Relations Assistant to join our dynamic team in George Town, Penang. As a key member of our client relations team, you will play a vital role in establishing and maintaining strong relationships with our online clients. This part-time position is ideal for someone looking to kickstart their career in client relations and develop valuable skills in a supportive environment.
**Responsibilities:**
1. **Client Communication:**
- Respond promptly and professionally to client inquiries via emails, chat, and social media platforms.
- Provide accurate information about MYEG's products and services to potential and existing clients.
- Maintain regular follow-ups with clients to ensure their needs are met and concerns are addressed.
2. **Client Relationship Management:**
- Assist in building and nurturing long-term relationships with clients to enhance their overall experience.
- Actively engage with clients to gather feedback and insights to improve service offerings.
- Identify opportunities for upselling and cross-selling our services based on client needs.
3. **Documentation and Reporting:**
- Maintain accurate records of client interactions and transactions in the company's CRM system.
- Prepare weekly reports on client feedback, inquiries, and incidents to identify trends and areas for improvement.
4. **Support Marketing Initiatives:**
- Collaborate with the marketing team to convey client insights that can inform marketing strategies.
- Participate in the planning and execution of online promotions and campaigns.
5. **Administrative Duties:**
- Assist with scheduling appointments and follow-up reminders for clients.
- Support the team in organizing client events and webinars.
6. **Team Collaboration:**
- Work closely with other departments to ensure seamless delivery of services and resolution of client issues.
- Participate in team meetings and contribute ideas for enhancing client relations practices.
**Requirements:**
- **Education:** Bachelor's degree or equivalent in a relevant field is preferred, but not mandatory.
- **Experience:** Minimum of 1 year of experience in a client-facing role or customer service.
- **Technical Skills:** Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM software is a plus.
- **Personality Traits:**
- Reliable: Consistently punctual and dependable, able to meet deadlines.
- Driven: Motivated by achieving goals and contributing to team success.
- **Soft Skills:**
- **Presentation Skills:** Ability to effectively communicate ideas and information to clients and team members.
- **Planning Skills:** Capability to prioritize tasks and manage time effectively to optimize productivity.
**Benefits:**
- Paid overtime for extra hours worked beyond regular schedule.
- Employee discounts on selected services.
- Company-provided equipment to ensure you can work efficiently and effectively.
**Working Environment:**
At MYEG Services Berhad, we empower our employees to take ownership of their roles and make impactful decisions. We believe in fostering a positive and collaborative work environment that encourages professional growth and development.
**How to Apply:**
Interested applicants should submit their resume and a cover letter detailing their relevant experience and why they are a great fit for this role. Applications must be submitted by the deadline of **October 6, 2024**.
**Equal Opportunity Statement:**
MYEG Services Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
