**Job Title:** Online Client Support Representative
**Company:** IJM Corporation Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority Level:** Entry Level
**Years of Experience:** 1
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### **Job Description**
IJM Corporation Berhad is seeking an enthusiastic and resourceful Online Client Support Representative to join our dynamic team. The successful candidate will be responsible for assisting clients with inquiries, providing technical support, and ensuring a positive customer experience. This position offers a unique opportunity for individuals who enjoy client interaction and wish to develop their skills in a supportive and innovative environment.
### **Key Responsibilities**
- **Client Interaction:**
- Respond to client inquiries through various online platforms, including email, chat, and social media, ensuring timely and thorough communication.
- Manage client accounts and assist with troubleshooting and resolving issues related to products and services.
- **Technical Support:**
- Provide basic technical support to clients, guiding them through process-related queries and common technical issues.
- Document client interactions and technical issues for future reference and report common problems to the IT team.
- **Client Education:**
- Educate clients on company products and services through detailed explanations and demonstrations to enhance their user experience.
- Create and update online help resources, FAQs, and instructional materials based on client feedback.
- **Collaboration:**
- Work closely with the operations and product development teams to relay client feedback and support enhancements in products.
- Collaborate with colleagues to share knowledge and best practices, aiming for a cohesive team effort in client support.
- **Performance Tracking:**
- Monitor client satisfaction levels through feedback tools and adjust support strategies accordingly.
- Analyze performance metrics to identify trends and opportunities for improvement in client relations and service delivery.
### **Requirements**
- **Education and Experience:**
- Minimum 1 year of experience in a customer support or related role.
- High school diploma or equivalent; a degree in a relevant field is advantageous but not mandatory.
- **Technical Skills:**
- Proficient in using online communication tools and CRM software.
- Basic understanding of technical troubleshooting and problem resolution.
- **Personality Traits:**
- **Resourceful:** Ability to creatively solve problems and find solutions quickly in a fast-paced environment.
- **Confident:** Strong communication skills and ability to engage clients positively and professionally.
- **Soft Skills:**
- **Cooperation:** A cooperative and supportive attitude toward colleagues and clients, foster a team-based approach to problem-solving.
- **Emotional Intelligence:** Capacity to empathize with client challenges and maintain professionalism in high-stress situations.
### **Benefits**
- **Parental Leave:** Provided for eligible employees to support family growth and bonding.
- **Life Insurance:** Comprehensive coverage options to ensure peace of mind.
- **Training & Professional Development:** Opportunities to grow and develop skills aligned with career goals through ongoing training.
### **Working Environment**
IJM Corporation Berhad fosters a culture that encourages calculated risk-taking to drive innovation and progress. We believe in empowering our employees to think creatively and propose new solutions, contributing to an engaging and rewarding workplace.
### **Application Deadline**
Interested applicants are encouraged to apply by **October 10, 2024**.
### **Equal Opportunity Statement**
IJM Corporation Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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If you are passionate about client support and are seeking a part-time opportunity with room for growth, we welcome your application! How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
