**Job Title**: Online Contact Center Assistant
**Company**: Hartalega Holdings Berhad
**Location**: George Town, Penang, MY
**Job Type**: Part-Time
**Seniority**: Entry Level
**Years of Experience**: 1
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### Job Description
Hartalega Holdings Berhad, a leader in the healthcare industry renowned for our commitment to quality and innovation, is seeking an energetic and confident **Online Contact Center Assistant** to join our dynamic team in George Town, Penang. This part-time position is ideal for individuals looking to start their career in customer service while gaining valuable experience in a fast-paced environment.
As an Online Contact Center Assistant, you will be the first point of contact for our valued customers, providing exceptional service and support. You will engage with customers through various online channels, ensuring a positive experience while addressing their inquiries, concerns, and feedback.
### Key Responsibilities
- **Customer Interaction**: Respond to customer inquiries via chat, email, or social media promptly and professionally, ensuring a tone that reflects our company's values.
- **Information Delivery**: Provide accurate information about products, services, and company policies while maintaining a friendly demeanor, ensuring customers have a clear understanding of their options.
- **Issue Resolution**: Address and resolve customer complaints effectively, demonstrating problem-solving abilities and a focus on customer satisfaction.
- **Documentation**: Maintain accurate records of customer interactions, transactions, comments, and complaints to ensure relevant information is documented for future reference and analytics.
- **Collaboration**: Work closely with team members and other departments to share information and ensure customer feedback is communicated effectively for service improvement.
- **Creativity in Communication**: Employ creativity in delivering information and crafting responses, ensuring that communication is engaging and tailored to individual customer needs.
- **Performance Metrics**: Meet and strive to exceed defined performance metrics, including response times, customer satisfaction scores, and issue resolution rates.
- **Continuous Improvement**: Actively participate in training and development initiatives to improve customer service techniques and stay updated on product knowledge.
### Requirements
**Education and Experience**:
- High school diploma or equivalent required; additional education in customer service or related fields is a plus.
- A minimum of 1 year of experience in customer service or a related field is preferred.
**Skills and Abilities**:
- **Communication**: Exceptional verbal and written communication skills, capable of effectively interacting with diverse customer groups.
- **Creativity**: Ability to think outside the box and present solutions in an innovative way, enhancing customer interactions.
- **Confidence**: Self-assured in handling diverse customer situations and capable of making independent decisions that align with company policies.
**Personality Traits**:
- **Energetic**: A positive attitude that enables one to maintain enthusiasm during high-pressure situations.
- **Confident**: A strong sense of self and assurance in one's abilities to help customers and accept challenges.
**Technical Skills**:
- Proficiency in using computers and various communication platforms; familiarity with customer service software is an advantage.
- Basic understanding of social media communication and online customer engagement is preferred.
### Benefits
- **Employee Discounts**: Enjoy discounts on products and services.
- **Dental Insurance**: Comprehensive dental coverage to support your health.
- **Visa Sponsorship**: Opportunities for international applicants.
### Working Environment
At Hartalega Holdings Berhad, we empower our employees to take ownership and make impactful decisions. We believe in fostering a collaborative environment where creativity, innovation, and initiative are rewarded. We strive to cultivate a workplace that encourages personal growth and team collaboration.
### Deadline to Apply
Interested candidates are encouraged to submit their applications by **September 21, 2024**.
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**Equal Opportunity Statement**
Hartalega Holdings Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
