**Job Title:** Online Contact Center Representative
**Company:** Media Prima Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 0
**Job Description:**
Media Prima Berhad is seeking enthusiastic and dynamic individuals to join our team as Online Contact Center Representatives. This is an excellent opportunity for energetic and resourceful candidates who are passionate about customer service and wish to kickstart their careers in a fast-paced, creative, and supportive environment.
As an Online Contact Center Representative, you will play a critical role in maintaining our customer relationships and enhancing the overall customer experience. Your contributions will help shape the way customers interact with our brand and feel valued and heard.
**Key Responsibilities:**
1. **Customer Engagement:**
- Respond to customer inquiries via various online channels (chat, email, social media) in a timely, friendly, and professional manner.
- Engage with customers to understand their needs, provide relevant information, and resolve issues while ensuring high satisfaction levels.
2. **Problem Resolution:**
- Identify customer problems and employ resourcefulness to provide effective solutions.
- Analyze customer feedback and complaints to identify areas for improvement and escalate issues as necessary.
3. **Product Knowledge:**
- Stay updated on Media Prima Berhad's products and services to provide accurate information and assistance.
- Assist customers in navigating our digital platforms, helping them to utilize services effectively.
4. **Reporting and Analysis:**
- Maintain accurate records of customer interactions and transactions within the contact center database.
- Compile and analyze data on customer interactions, identifying trends and suggesting strategic improvements to enhance service delivery.
5. **Collaboration:**
- Work closely with team members and other departments to ensure seamless communication and coordination in serving customer needs effectively.
- Participate in team meetings, providing insights and suggestions based on customer interactions.
6. **Continuous Improvement:**
- Contribute to ongoing training and development initiatives by sharing insights and experiences with peers.
- Embrace feedback to enhance personal performance and service delivery continuously.
**Requirements:**
- **Educational Background:** High school diploma or equivalent is preferred; relevant coursework or certifications in customer service or communication will be an advantage.
- **Experience:** No prior experience is required, but any customer service experience (even informal) will be a plus.
- **Personality Traits:**
- Energetic: Demonstrate enthusiasm for customer engagement and problem-solving.
- Resourceful: Able to think critically and find creative solutions to meet customer needs.
- **Soft Skills:**
- Strong analytical skills: Ability to evaluate customer inquiries and feedback to assess needs and suggest improvements.
- Strategic planning: Capable of thinking ahead and developing approaches that enhance customer experiences and support service goals.
- **Communication Skills:** Excellent verbal and written communication skills in English; proficiency in Malay or other languages is a plus.
- **Technological Proficiency:** Comfortable with using computers and online communication tools; familiarity with customer relationship management (CRM) software is advantageous.
**Benefits:**
- Free accommodation provided while on the job.
- Paid sick leave to support your health and well-being.
- Company transportation to ensure convenient access to the workplace.
**Working Environment:**
At Media Prima Berhad, we foster a vibrant and motivating workplace culture that ignites creativity and inspiration. Our team is dedicated to inspiring greatness, and we are committed to creating a supportive environment where you can thrive.
**Application Deadline:** September 21, 2024
**Equal Opportunity Statement:**
Media Prima Berhad is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from people of all backgrounds and experiences, ensuring a workplace where everyone can succeed.
Join us at Media Prima Berhad and embark on a rewarding journey that values your contributions while nurturing your professional growth! How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
