**Job Title:** Online Customer Service Associate
**Company:** IOI Corporation Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority Level:** Associate Level
**Years of Experience:** 3
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### Job Description
IOI Corporation Berhad is seeking a dedicated and dynamic Online Customer Service Associate to join our customer support team. As a vital member of our organization, you will play a pivotal role in delivering exceptional service to our customers and maintaining the high standards that IOI Corporation is known for. This part-time position is tailored for individuals who are adaptable, driven, and equipped with strong problem-solving and persuasion skills. You will work collaboratively with colleagues worldwide, promoting a global village mentality within our diverse workplace.
### Key Responsibilities
- **Customer Engagement:**
- Interact with customers via online platforms, including chat, email, and social media, ensuring timely and effective responses to inquiries and issues.
- Provide high-quality support by listening actively to customer concerns and tailoring responses to meet their needs.
- **Problem Resolution:**
- Identify, analyze, and resolve customer issues effectively and efficiently while maintaining a positive attitude.
- Utilize problem-solving skills to address customer complaints and escalate issues when necessary to ensure a swift resolution.
- **Product Knowledge:**
- Develop a deep understanding of our products and services to provide accurate information and recommendations to customers.
- Stay updated on current promotions, policies, and procedures to ensure customers receive the most relevant information.
- **Sales Support:**
- Utilize persuasive communication techniques to convert customer inquiries into sales opportunities where appropriate.
- Assist in promoting new products and driving customer engagement through various digital channels.
- **Feedback Management:**
- Gather customer feedback and insights to help improve existing products and services.
- Collaborate with team members to provide input on processes and systems to enhance the customer experience.
- **Collaboration:**
- Work closely with team members and other departments to ensure cohesive service delivery across all touchpoints.
- Participate in team meetings and contribute ideas towards team goals and the improvement of customer service processes.
### Requirements
- **Experience:**
- Minimum of 3 years of experience in online customer service or a related field, preferably in a corporate environment.
- **Education:**
- A relevant degree or equivalent experience is preferred.
- **Technical Skills:**
- Proficient in using customer service software, online chat platforms, and customer relationship management (CRM) tools.
- Strong computer skills, including Microsoft Office Suite and familiarity with web-based communication tools.
- **Personality Traits:**
- Adaptable: Ability to adjust to varying customer needs and scenarios swiftly.
- Driven: A proactive approach to achieving personal and team goals.
- **Soft Skills:**
- Excellent problem-solving skills: Aptitude for resolving issues independently and efficiently.
- Persuasion: Effective communication skills necessary to influence customer decisions and enhance their experience.
### Benefits
- Joining Bonus: Competitive joining bonus upon completion of training and successful onboarding.
- Life Insurance: Comprehensive life insurance coverage for peace of mind.
- Free Accommodation: Complimentary lodging provided to support your work-life balance.
### Working Environment
At IOI Corporation Berhad, we believe in fostering a collaborative working environment. As an Online Customer Service Associate, you will be a part of a global team, working alongside colleagues from various cultural backgrounds. Our focus is on creating a "global village" mentality, where the contribution of every individual is recognized and valued.
### Equal Opportunity Statement
IOI Corporation Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on merit, qualifications, and business needs. We encourage applications from all qualified candidates regardless of race, gender, disability, or any other characteristic protected by law.
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**Application Deadline:** ********
If you are ready to embark on a rewarding career with IOI Corporation Berhad, we encourage you to apply and become a part of our customer-focused team!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
