Online Customer Success Specialist

Job Description:

Hartalega Holdings Berhad is seeking a dynamic and motivated Online Customer Success Specialist to join our team in George Town, Penang, MY. As an Associate Level position, the ideal candidate will have at least 2 years of experience in a similar role.

Responsibilities:
- Build and maintain strong relationships with online customers to ensure their satisfaction and loyalty
- Provide timely and effective responses to customer inquiries and issues via online platforms
- Collaborate with cross-functional teams to address customer needs and improve the overall customer experience
- Analyze customer data and feedback to identify trends and opportunities for improvement
- Develop and implement strategies to increase customer retention and drive revenue growth
- Monitor and report on key performance metrics related to customer success

Requirements:
- Resourceful and adaptable personality traits
- Strong people management and leadership skills
- Excellent communication and interpersonal skills
- Proven track record of delivering exceptional customer service
- Ability to work independently and as part of a team
- Proficiency in online customer service platforms and tools

Benefits:
- Joining Bonus
- Free accommodation
- Retirement plan

Working Environment:
At Hartalega Holdings Berhad, we strive to spark creativity and motivation in an environment that inspires greatness. Our team is dedicated to fostering a culture of innovation and collaboration, where every team member has the opportunity to grow and succeed.

Deadline to Apply:
September 17, 2024

Equal Opportunity Statement:
Hartalega Holdings Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.