Job Description:
AirAsia Group Berhad is seeking a dedicated and independent Online Live Chat Assistant to join our team in Kuala Lumpur. As an Associate Level position, the ideal candidate will have at least 4 years of experience in customer service or a related field.
Responsibilities:
- Respond to customer inquiries and provide assistance through online live chat
- Resolve customer issues and complaints in a timely and professional manner
- Provide accurate information about products, services, and promotions
- Collaborate with other team members to ensure a seamless customer experience
- Maintain a high level of customer satisfaction and retention
- Keep detailed records of customer interactions and transactions
Requirements:
- Excellent communication skills, both written and verbal
- Strong problem-solving abilities and attention to detail
- Ability to work independently and prioritize tasks effectively
- Adaptability to changing situations and customer needs
- Emotional intelligence to handle difficult customer interactions with empathy and professionalism
Personality traits:
- Dedicated: committed to providing exceptional customer service
- Independent: able to work autonomously and make decisions confidently
Soft skills:
- Adaptability: able to adjust to different customer needs and situations
- Emotional intelligence: able to understand and manage emotions in interactions with customers
Benefits:
- Parental leave
- Disability insurance
- Medical coverage
Working environment:
At AirAsia Group Berhad, we encourage a culture of ongoing learning and development for personal and professional growth. Our team members have access to training opportunities and resources to enhance their skills and advance their careers.
Equal Opportunity Statement:
AirAsia Group Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.
Deadline to apply: ********
If you meet the requirements and are interested in joining our team as an Online Live Chat Assistant, we encourage you to apply before the deadline. We look forward to reviewing your application.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
