**Job Title: Online Virtual Assistant**
**Company: Kenanga Investment Bank Berhad**
**Location: George Town, Penang, MY**
**Job Type: Part-Time**
**Seniority: Entry Level**
**Years of Experience: 0**
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### Job Summary
Kenanga Investment Bank Berhad is seeking a motivated and enthusiastic Online Virtual Assistant to join our dynamic team. This part-time position is ideal for individuals who are driven, energetic, and keen to develop their skills in a fast-paced, customer-centric environment. As a Virtual Assistant, you will contribute to the effective management of administrative tasks and support our operational needs while enhancing our customers' experiences.
### Key Responsibilities
- **Administrative Support**: Provide general administrative assistance, including managing emails, scheduling meetings, and handling correspondence as required.
- **Data Entry and Management**: Maintain accurate records, databases, and filing systems to ensure all information is organized and easily accessible.
- **Customer Support**: Assist in addressing customer inquiries and concerns via online communication platforms, maintaining a focus on understanding and exceeding customer expectations.
- **Research and Analysis**: Conduct thorough research on various topics to support team projects and initiatives, providing insights and recommendations based on findings.
- **Task Management**: Support project coordination by organizing tasks, timelines, and deliverables, ensuring that all deadlines are met.
- **Innovation and Improvement**: Suggest process improvements and innovative solutions to enhance efficiency in daily operations.
- **Social Media Management**: Assist in managing the company's social media platforms by scheduling posts, engaging with followers, and monitoring online presence.
- **Collaborative Support**: Work with various departments to facilitate communication and assist in cross-functional team efforts.
### Requirements
**Education & Experience**
- High school diploma or equivalent; pursuing or recently completed a degree in a related field is a plus.
- No prior experience required, but experience in administrative roles or customer service is beneficial.
**Skills & Competencies**
- **Technical Skills**: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with online collaboration tools (e.g., Google Workspace, Zoom, Slack).
- **Analytical Skills**: Ability to analyze information and offer innovative solutions to problems.
- **Communication Skills**: Excellent verbal and written communication skills in English; proficiency in Bahasa Malaysia or other languages is an added advantage.
- **Time Management**: Exceptional organizational skills, with the ability to manage multiple tasks and prioritize effectively.
**Personality Traits**
- Driven: Demonstrates a strong work ethic and a commitment to achieving personal and professional goals.
- Energetic: Exhibits enthusiasm and positivity in daily tasks and interactions, motivating others to contribute effectively.
### Benefits
- Joining Bonus
- Vision Insurance
- Gym Membership
### Working Environment
Kenanga Investment Bank Berhad is dedicated to understanding and exceeding customer expectations. We strive to foster an environment where teamwork and collaboration are prioritized to deliver exceptional service.
### Deadline to Apply
All applications must be submitted by **October 6, 2024**.
### Equal Opportunity Statement
Kenanga Investment Bank Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.
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This job description provides a clear outline of expectations and responsibilities for the Online Virtual Assistant role, helping candidates assess their fit for the position.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
