Position Responsibilities
-Ensure the timely delivery of standardized training materials and resources to country LandD Managers.
-Assist country LandD Managers in effectively implementing training programs aligned with ZUS Coffee's global standards.
-Ensure all training programs align with ZUS Coffee's global LandD framework while accommodating regional requirements.
-Regularly evaluate the effectiveness of training programs in collaboration with country LandD Managers and suggest improvements.
-Create and manage platforms or sessions for country LandD Managers to share best practices and challenges.
-Serve as the primary communication channel between the central Academy and regional LandD teams to ensure seamless collaboration.
-Provide guidance and assistance to country LandD Managers during the pre-opening training phase for new markets.
-Use tools to monitor regional training completion rates, compliance, and outcomes, and report progress to stakeholders.
-Reinforce ZUS Coffee's core values, culture, and standards across all training initiatives.
-Ensure training materials provided to country LandD Managers are up-to-date and aligned with the latest company policies, products, and procedures.
-Provide one-on-one or group coaching sessions to develop the skills of country LandD Managers and enhance their ability to execute training programs effectively.
-Assist regional teams in submitting customization requests for training materials to the central Academy while ensuring alignment with global standards.
-Proactively gather feedback on training-related challenges faced by regional teams and propose solutions to the central Academy.
-Stay informed about emerging trends and practices in learning and development that could benefit ZUS Coffee's international operations.
(Apply now at https://my.hiredly.com/jobs/jobs-malaysia-zus-coffee-job-operational-training-specialist-regional)
; Requirements:- Qualification and Experiences
-Must possess a Diploma/ Degree in Hospitality or any related disciplines.
-Minimum 3 years of working experience in a related field and have a strong PR skills.
-Experience working with training needs analysis (TNA), instructional design, and learning strategies to meet organizational goals.
-Ability to manage cross-cultural teams and adapt training materials to different regional needs and challenges while maintaining global standards.
-Strong written and verbal communication skills to effectively articulate training goals, expectations, and feedback to stakeholders at all levels.
-Ability to communicate clearly with multicultural teams and adjust messaging to different audiences.
-Open to change and flexible in adjusting strategies, training materials, and delivery methods to meet regional needs and challenges.
-Comfortable working in dynamic, fast-paced environments, particularly in a company undergoing international expansion.
a Necessity, not a Luxury