### Job Title: Operations Associate - Remote Work
**Company:** Malaysia Airlines Berhad
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 3
#### Job Description:
Malaysia Airlines Berhad is seeking a qualified Operations Associate to join our dynamic team in a remote capacity. This role is integral to our operational efficiency and customer satisfaction as we strive to provide an unparalleled travel experience. The ideal candidate will have a solid background in operations, a passion for the aviation industry, and the ability to work independently while adapting to changing environments.
#### Key Responsibilities:
- **Operational Support:** Assist in daily operational tasks to ensure efficiency and adherence to company policies. This includes monitoring processes, coordinating schedules, and managing communication between departments.
- **Data Analysis:** Collect, analyze, and interpret operational data to identify trends, inefficiencies, or areas for improvement and propose actionable solutions.
- **Customer Interaction:** Respond to customer inquiries and issues, using persuasive communication skills to resolve problems and enhance customer satisfaction.
- **Collaboration:** Work closely with cross-functional teams (including marketing, sales, and customer service) to streamline operations and support business objectives.
- **Documentation:** Maintain accurate records of operational processes and customer interactions, ensuring all documentation meets regulatory and company standards.
- **Problem Solving:** Identify obstacles within operational processes and develop creative solutions to improve workflow and efficiency.
- **Reporting:** Prepare and present operational reports to management, highlighting key metrics and recommendations for improved performance.
- **Training:** Assist in the onboarding and training of new team members, sharing knowledge and best practices.
- **Adaptability:** Stay updated on industry trends and changes, and be willing to adjust strategies and processes as necessary to meet the evolving demands of the business.
#### Requirements:
- **Education:** Bachelor's degree in Business, Operations Management, or a related field.
- **Experience:** Minimum of 3 years of relevant experience in an operations support role, preferably within the travel or aviation industry.
- **Technical Skills:** Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and experience with operations management software/tools.
- **Personality Traits:**
- **Adaptable:** Ability to thrive in a rapidly changing environment and adjust to new operational strategies and priorities.
- **Resilient:** Strong capacity to cope with challenges and setbacks, maintaining a positive attitude and focus on performance.
- **Soft Skills:**
- **Persuasion:** Strong interpersonal skills with the ability to influence and persuade stakeholders to achieve mutual goals.
- **Problem-Solving:** Excellent analytical skills to identify problems, gather relevant information, and devise innovative solutions.
#### Benefits:
- Retirement plan
- Disability insurance
- Visa sponsorship for qualified candidates
#### Working Environment:
Join a team where your work aligns with a greater purpose, contributing to a meaningful mission of connecting communities and supporting travelers from all walks of life. We encourage a supportive and collaborative atmosphere that fosters personal and professional growth.
#### Application Deadline:
Please submit your application by **October 14, 2024**.
#### Equal Opportunity Statement:
Malaysia Airlines Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all qualified candidates, regardless of race, gender, age, disability, or any other protected status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
