This job is for a Mandarin-speaking Customer Success Specialist to manage customer inquiries by phone, email, and live chat.
You might like this job because it involves resolving product issues and ensuring customer satisfaction.
RM 3500 - RM 5000
Full-Time
Job DescriptionKey account executives will be required to manage incoming calls and live chat from customers in relation to our products and services.
To deal directly with customers by phone, email, and social media.
To resolve product or service issues by clarifying and understanding customers' requirements.
To ensure and provide quality service to customers.
To maintain updated records of customers' information.
Record details of enquiries, comments, and complaints.
To compile reports on overall customer satisfaction or complaints.
To complete any other tasks assigned by the management from time to time.
Job RequirementsCandidates with at least Higher Secondary/STPM/'A' Level/Pre-U/Diploma will have an added advantage.
Preferably at least 1 year of working experience in the related field, or in the Fintech industry; those without are welcome to apply.
Possess good interpersonal and communication skills.
Fast learner and self-motivated.
Mandarin speaking and writing will be preferred.
SkillsNegotiation
Customer Relationship Management
Customer Support
Company BenefitsWe have offices across the globe, which means there will be opportunities for overseas deployments!
We believe in grooming every individual differently according to their strengths and preferences.
Quarterly team bonding activities.
Let's have fun doing activities together other than working.
Have some 'me' time over coffee and tea.
Nice pantry and lounge area to have a relaxing time while working.
Parking is a hassle and a cost; let us handle that!
Additional InfoLast active - few hours ago
Experience Level: 0 - 2 Years of Experience (Entry Level)
Job Specialisation: Customer Service, Key Account / Relationship Management, Pre-Sales / IT Business Analyst / Business Intelligence#J-18808-Ljbffr