This job is for an Operations Manager overseeing leadership, operations, human resources, customer service, and lean management.
You might like this job because it involves strategic planning for growth and fostering employee development to drive company success.
Provides direction and strategy to all District Managers to drive growth in the respective area.
Set goals, monitors work, and evaluates results to ensure that objectives and operating requirements are met, and customer requirements are met or exceeded.
Effectively provides leadership, communication, direction and talent development to the team and encourages the development of all staff to drive overall company success.
Systematically cultivates and maintains long-term, collaborative relationship with key stakeholders and work closely with other Departments to achieve mutual goals.
Keeps abreast with current issues affecting Branches and develops strategies to address these issues.
Outlet Operations
Leadership and direction to the Department by assisting the VP of Operations with the development of long range and annual plan, including forecasting and budgeting preparation.
Direct and oversee operations activities and personnel by guiding employees in achieving the goals and objectives of the Company.
Monitor performance of retail operation, implement improvement plan when necessary.
Review existing and establish new policies and procedures to streamline activities and standards to meet operational needs and requirements.
Provide necessary training to staff to enhance skills and performance.
Collaborate with other departments to enhance business systems or processes, such as customer service, logistics/supply chain and academy.
Plan, propose, adopt and implement physical presence strategies.
Carry out periodic analysis/study on outlets that covers cost effectiveness, COGS, Wastages, Labour Cost, Utilities, Sales/Product Mix, Service Time, Productivity, etc.
Ensure to review processes periodically & take measures for fraud prevention, tighten security and safety.
Human Capital Planning
Provide scope for advancement and development of employees through training programme and development.
Evaluating employee performance and providing feedback, coaching, counselling, motivating & discipline.
Setting objectives and identifying employee training needs.
Recognizing employee achievements and encouraging excellence in the work environment.
Customer Service
Resolving customer issues as needed.
Conduct periodic customer satisfaction survey to further improve service delivery.
Review customer needs & explore innovative means to meet/exceed their expectations in services.
Lean Management
Ensure all outlets practice this by optimizing resources to reduce redundancy, improve productivity and to achieve cost effectiveness (Labour Cost, Wastages & Utilities).
Set goals, develop, and drive strategic and operational plans based on trend analysis and local market knowledge to ensure effective execution.
Job RequirementsQualification & Experiences
Possess at least a Degree in Business Administration; Hospitality Management; Catering Management or any other relevant fields.
At least 10 years working experience in F&B including minimum 5 years in managerial position managing 50 – 80 outlets.
Possess good leadership and people management skills.
Excellent interpersonal, communication, planning and negotiation skills.
Proactive and customer oriented.
Excellent computer skills and proficiency in Excel, Word, PowerPoint.
High level understanding and in-depth knowledge of F&B industry.
Leadership through influence and effective conflict resolution.
High tolerance for ambiguity.
Analytical and meticulous.
Excellent problem-solving skills.
Skills
Management
Planning
Negotiation
Food and Beverage Management
Leadership
Company BenefitsEmployee Discount:Enjoy employee discounts on beverage, merchandise, etc at all outlets across Malaysia.
Employee Perk Programmes:Establishment of corporate benefits to offer exclusive discounts or benefits to each employee.
Health and Wellness:Out-patient care and in-patient care are covered for all employees including ongoing wellness programs & activities.
Extension Leave Benefits:Provide more generous leave days.
We have more than 6 other types of leave!#J-18808-Ljbffr